Kristopher Clarkson

This dealer damaged my New QX50, tried to cover it up, wont fix it! Horrible! wont fix it! Horrible! More

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This is my 5th INFINITI, I have been a loyal customer since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location & both of my parents drive INFINITIs) Since I have purchased this vehicle I have had several issues. First off the PERMAPLATE was applied incorrectly all over my leather interior leaving marks and ultimately did not protect the leather. I brought my car in to the dealer around the 60th day of having it to address my concern. They told me to call PERMAPLATE. It took MONTHS to try to get it fixed, where I was given the run around by the dealer & the manufacturer. The dealer attempted to fix the issue & made it worse in sone spots. My leather to this day has issues! My sunroof has been making noises. I have brought my car into service twice over the issue and I keep being told they don’t hear anything! They had to replace the interface on the vehicle a few months after I had it because someone had gotten some substance on it, I’m assuming it was from the PERMAPLATE issues. Most recently I brought my car in for an oil change and it was returned to me with a damaged molding on the trunk that someone tried to cover up, leaving a FINGER PRINT & MARKS IN THE PAINT. I brought my car in yesterday and they denied what they did & accused myself of doing it!!!! They have treated me with such disrespect I am beyond disgusted. The financial manager, KEITH was mocking me, making faces to his friend who he allowed to stand there while we were having a discussion about the issue!!! I have been a customer since 2001! I am OCD when it comes to my cars and keep them so well maintained! It has been noted at trade ins!!! I am to the point where I have to contact the Better Business Bureau, and possibly legal advice if this is not addressed. They do not care at all what they have put me through and what my vehicle has been through since I’ve purchased it it’s completely unacceptable for the amount of money I’ve paid for the car with it supposed to have been brand new. If someone could please contact me as soon as possible, I would greatly appreciate it before I have to take this any further. They are refusing to replace the part they damaged and accusing myself of damaging it, and fixing it myself? Or taking it somewhere else? That doesn’t even logically make sense. If it was damaged somewhere else and someone else fixed it and did a horrible job, as my vehicle looks now with the cover-up they attempted, I sure wouldn’t be at INFINITI. I would be at the location that did the horrible job on my car and I never would have paid for it and I never would have left!! BUT that IS NOT what happened!! Louisville INFINITI has had my vehicle four or five times and I have had loaners. My vehicle has ONLY been to the dealership in Louisville Kentucky. I am prepared to go as far as I need to go with this because I know it has nothing to do with me. I am BEYOND disgusted and BEYOND disappointed and do not trust that location whatsoever. I am to the point where I DO NOT even want to drive an Infiniti anymore.. I had test drove a Mercedes and almost bought one and decided to stay with INFINITI which now I am completely regretting. I cannot believe they would treat someone like this, who has been loyal to them for this long. More

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Great communication, he delivered the vehicle to me, and followed up with me after I bought the car! followed up with me after I bought the car! More

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Louisville Infiniti has a very welcoming feel. All staff I interacted with was extremely nice and personable. They helped me lease a car I had been eyeing for almost a year and made the whole process smooth I interacted with was extremely nice and personable. They helped me lease a car I had been eyeing for almost a year and made the whole process smooth and easy. Natalie has already followed up and made sure I didn’t have any new questions and made sure I was still very happy. A++ service More

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This was my first car buying experience, and everyone I worked made me feel comfortable and confident. The staff was attentive to my wants and needs, and I am very happy with my new purchase. worked made me feel comfortable and confident. The staff was attentive to my wants and needs, and I am very happy with my new purchase. More

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Cam, Daniel, Natalie, and Chris were excellent and went above and beyond to deliver my vehicle to me. Called me often and did everything they said they would. Excellent dealership above and beyond to deliver my vehicle to me. Called me often and did everything they said they would. Excellent dealership More

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This was by far the best car purchasing experience I have ever had with a dealership. It was a pleasure to work with Nick and the entire Infiniti team have ever had with a dealership. It was a pleasure to work with Nick and the entire Infiniti team More

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Ian and Louisville Infiniti made our recent auto purchase so pleasant. Not only did Ian provide prompt communication, he went out of his way to provide a video for our viewing. I will definitely recommend Ia so pleasant. Not only did Ian provide prompt communication, he went out of his way to provide a video for our viewing. I will definitely recommend Ian to my friends looking to purchase a car. More

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Nick was amazing. Great experience all around. No hassle at all. Great prices. Can’t be beat! This was the best experience that anyone can get buying a vehicle. at all. Great prices. Can’t be beat! This was the best experience that anyone can get buying a vehicle. More

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Wow! What a great salesman! Ian worked hard to find exactly what I needed and genuinely cared about having a satisfied customer in the end. exactly what I needed and genuinely cared about having a satisfied customer in the end. More

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