Kristopher Roberts | Page 2

Van was not detailed as promised. Van was not ready when it was promised there Van was not ready when it was promised there More

by alan51 Verified Customer Verified Customer

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The absolute worst car buying experience I have ever had. I arrived already knowing the exact vehicle I wished to purchase. Be careful when considering their advertised price on used cars as they add on a I arrived already knowing the exact vehicle I wished to purchase. Be careful when considering their advertised price on used cars as they add on a charge for "bringing the vehicle up to resale standards"...over $1,200. This is no different from the hotels that charge you a "Resort Fee" to cover phone, pool, etc. THIS SHOULD JUST BE PART OF THE VEHICLE'S PRICE!!! HOURS later, and long after we had agreed upon a price I finally got to sit down with their finance guy even though I had told them I was paying cash. (Because of the extremely long amount of time I had to wait, I was promised a full tank of fuel when I finally got to drive away) By the time we finally got to that step (about 7pm on a Friday), he gave me the wiring instructions, I set up the wire online and forwarded to him the wire confirmation. After signing all the documents, I was given the choice of taking delivery of the vehicle and returning Saturday morning to get a new set of tires installed OR I could just leave it and return Saturday at noon to pick it up after the tire installation. I chose to return as I had already spent entirely too much of my time with them. My Uber gets me back to their location around 12:40pm, giving them plenty of time to install my tires, and I am met by my salesperson who asks if I'd gotten a call from Adriano, the finance manager. I hadn't and she told me that I was going to need to fill out finance paperwork in order to take possession of my car because they had not yet received my wire. By a show of hands, how many of you realize that if a bank wire is initiated at 7pm on a Friday night, it won't show in the receiver's account until Monday? I knew that and the man with over 20 years experience in the field sure as heck knew it. Friday night, I was welcome to take the vehicle, less than an hour after initiating the wire but on Saturday afternoon I was told I couldn't take it because the wire hadn't posted. They wanted a finance agreement "as a back-up". I told them that I was NOT filling out finance papers and they could just put my payment via my Visa debit card, which they refused to do. One employee had to go talk to this supervisor who had to go talk to that manager, all while I was sitting around wasting my day. Repeatedly, I am told that to get my car, I would need to fill out the finance paperwork and repeatedly I refused to do so. I told them if there was a problem, they could have told me before noon and I would have run by Wells Fargo to get a cashiers check. They should have asked me to do so on Friday night as they knew they wouldn't get the proceeds from the wire on Saturday. To prove that I had a purchase limit on my debit card to pay for the car ($28.6k), I pulled up my WF app and showed them. At the same time Adriano (finance guy) sees my bank balance. He asked me, "Do you have that much in your account?" "Yes.", I replied. He immediately said, "OK, don't worry about it, you can take the car." Finally, or so I thought. Then, they tell me that I will have to wait so they can put the tires on...the tires that were supposed to be installed by the time I arrived at noon! More waiting. The vehicle was in good shape upon my taking delivery and I was amazed at the way they had refurbished the steering wheel which had shown a lot of wear. This was the only thing about the process that made me happier than I thought I would be. That was tempered by, when down the road, I saw that I had NOT been provided with the promised full tank of fuel. I attempted to include the terrible service after the sale, but I only have 75 more words to use. I'll leave it at this...it didn't get any better. More

by wss_cpa Verified Customer Verified Customer

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Adill and Henson where the best, they help me out get my first car, always in the costumer side, very professional. Overall the best experience! first car, always in the costumer side, very professional. Overall the best experience! More

by chrisleo_95 Verified Customer Verified Customer

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I felt very comfortable and not forced into buying anything. That’s all I have to say anything. That’s all I have to say More

by joecolon75 Verified Customer Verified Customer

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They really helped and understood what I was looking for and found me this amazing vehicle. I would definitely recommend and also will be a returning customer. and found me this amazing vehicle. I would definitely recommend and also will be a returning customer. More

by alexanderflowers05 Verified Customer Verified Customer

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This was a fantastic experience leasing a vehicle. Chris was wonderful, managed to find me the perfect Jeep. Highly recommend! Chris was wonderful, managed to find me the perfect Jeep. Highly recommend! More

by mhobbs76 Verified Customer Verified Customer

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Kristopher listened to what I needed and was looking for, from the vehicle to the numbers. His customer service was excellent. Thank you Kristopher for your over all service. from the vehicle to the numbers. His customer service was excellent. Thank you Kristopher for your over all service. More

by Sandy Limon Verified Customer Verified Customer

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Satisfied, excellent customer service. They worked hard to help me find what I was looking for. Numbers looked good and the vehicle was exactly what I pictured. Thank you! They worked hard to help me find what I was looking for. Numbers looked good and the vehicle was exactly what I pictured. Thank you! More

by Sandy Limon Verified Customer Verified Customer

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Dillan, Chris, and Daniel R. , at the dealership made it a great experience! They took time, listened, found exactly what we were looking for and worked with us to make sure we we , at the dealership made it a great experience! They took time, listened, found exactly what we were looking for and worked with us to make sure we were confident in our decision every step of the way! More

by Crsargent2024 Verified Customer Verified Customer

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Very accommodating and efficient. Fernando has always done his best to make my experience smooth. Fernando has always done his best to make my experience smooth. More

by STEVEMOONEY407 Verified Customer Verified Customer

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