Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Krystal Gipson
Krystal Gipson
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
175 Reviews
Dealership Experience
1 yr, 5 mos
Industry Experience
6 yrs, 9 mos
175 Reviews
Write a Review
175 Reviews of Krystal Gipson
Verified Customer
June 14, 2025
It says a multi point inspection was done in addition to oil change but there was no checklist or mention of any issues. Was hoping to have that information but don’t want to take back just for that oil change but there was no checklist or mention of any issues. Was hoping to have that information but don’t want to take back just for that More
by SHARPE6
June 14, 2025
The dealership its self has been a big help and easy to work with. How ever the Chevy I bought has had issues since day two of owning it. Hopefully things get resolved soon. Jameswoods has done an outstand work with. How ever the Chevy I bought has had issues since day two of owning it. Hopefully things get resolved soon. Jameswoods has done an outstanding job getting the truck in and out quickly. More
by JOSHUAK89
Other Employees Tagged: Zach Rhine, Nick Huff
June 13, 2025
Good relaxed experience and service Hunter was informative throughout the whole process and a good host informative throughout the whole process and a good host More
by GRASSDOG128
Other Employees Tagged: Hunter Helm
June 12, 2025
I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership excellent service on the vehicle and would highly recommend this dealership More
by scottclunn
Other Employees Tagged: Zach Rhine, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard
June 11, 2025
ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE More
by DSHELTON6
Other Employees Tagged: Derek Ward, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard
June 10, 2025
Sched appt. for "Chk Engine" light on 2024 Corvette. Took car back for diagnosis on May 6. Called Service dept 5 times... on May 9. no response. No rtn call, ca for "Chk Engine" light on 2024 Corvette. Took car back for diagnosis on May 6. Called Service dept 5 times... on May 9. no response. No rtn call, car not found on Saturday May 10. Was called on Monday 5/12. "Chk Engine" light was for computer "Update". When I went to retrieve the car, it wasn't with the other Corvettes in the "Lane" with the other premium cars, it was found outside, Engine bay appeared to have been left outside for several days. Not a good representation of quality service. Calls not answered or returned with any progress report. This is not my first Corvette, or my first new Chevy. Not necessarily a great experience. Shawn Howe was not available on the service desk to smooth the ripples. Feel free to call. More
by billsgolfin
Other Employees Tagged: Shawn Hooe , Kyle
June 06, 2025
They met and beat my expectations what a first class organization would recommend to my family and friends. organization would recommend to my family and friends. More
by morganbobby039
Other Employees Tagged: Zach Rhine
May 30, 2025
At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on line thru their website. It took almost 3 weeks and I had to call about my car. Received a call from service manager later after I picked my car up and he told me he would check to see why it took so long never got a call back. No problem I’ll take it somewhere else. More
by BAXTERM1976
Other Employees Tagged: Nick Huff
Dealership Inventory (725 Vehicles)
