Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.7
168 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

6 yrs, 8 mos

4.7

168 Reviews

Write a Review

168 Reviews of Krystal Gipson

May 30, 2025

Dealership Rating
Employee Rating

At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin More

by BAXTERM1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff

May 27, 2025

Dealership Rating
Employee Rating

Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speakin More

by MARTIN.NEGRETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard , Miss Zach, he normally helped me upon arriving. I understand he retired.!

May 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Martin! We truly appreciate your kind words about our Service department at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you enjoy your visits, and we're glad Krystal made a positive impression during your time with us. We look forward to seeing you again next time! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 27, 2025

Dealership Rating
Employee Rating

Krystal was able to get my car in for oil change and tire rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. More

by ZTABEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback! I'm glad to know Krystal provided you with efficient service at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and hope to see you again for your future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 24, 2025

Dealership Rating
Employee Rating

This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. Your trust means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 23, 2025

Dealership Rating
Employee Rating

Had a one pm appointment for oil change. It took two hours to get this done! There was four people that came on after me that had later appointments than I did and they were all taken care o More

by mkcreecy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you had a scheduled appointment. I appreciate your feedback and would like to encourage you to reach out to me directly so I can discuss your concerns further. Your satisfaction is important to us, and we strive to improve our service. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 18, 2025

Dealership Rating
Employee Rating

The team is always knowledgeable and we get great service. We wouldn’t go anywhere else! More

by DAWNCATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe

May 18, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for the continued support! It means a lot to hear that our team at James Wood Chevrolet Buick GMC Decatur consistently provides the knowledgeable, top-tier service you deserve.We look forward to continuing to serve you and your automotive needs in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 17, 2025

Dealership Rating
Employee Rating

Best dealership service center in Texas. Very well coordinated and communication is best in class. More

by jsboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricky Delgado, Bryan Stanley

May 18, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I greatly appreciate your kind words about the service center at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you found our coordination and communication to be top-notch. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 15, 2025

Dealership Rating
Employee Rating

I was met by Dason as I pulled into the service bay. He was very quick to gather the info he needed and a pleasure to speak with that morning. I was waiting for my vehicle, he instructed me where to fin More

by CD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

May 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Dason provided you with great service during your visit. It's fantastic that your oil change and tire rotation went smoothly and that you enjoyed the amenities in our waiting room. We appreciate your kind words and look forward to welcoming you back to James Wood Chevrolet Buick GMC Decatur for your next service! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 14, 2025

Dealership Rating
Employee Rating

Always happy to help when I walk in. Always a smile on Christal’s face. More

by RLOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane in service

May 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your positive feedback about your experience at James Wood Chevrolet Buick GMC Decatur. It's great to hear that Christal has made such a wonderful impression on you! We look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 14, 2025

Dealership Rating
Employee Rating

Shawn did an outstanding job, again. Very efficient and on top of his game. Thank you. More

by rustate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Shawn provided you with outstanding service at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

1
...

Dealership Inventory (732 Vehicles)

new 2025 Buick Envision car, priced at $39,245
2025 Buick Envision
new
Summit White exterior
Automatic
All-wheel Drive
new 2025 Chevrolet Silverado 1500 car, priced at $53,035
2025 Chevrolet Silverado 1500
new
Black exterior
Automatic
Four-wheel Drive
new 2025 GMC Sierra 1500 car, priced at $43,230
2025 GMC Sierra 1500
new
Gray exterior
Automatic
Rear-wheel Drive
new 2025 Chevrolet Tahoe car, priced at $79,955
2025 Chevrolet Tahoe
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 GMC Sierra 1500 car, priced at $56,440
2025 GMC Sierra 1500
new
Summit White exterior
Automatic
Four-wheel Drive
new 2025 Buick Enclave car, priced at $46,140
2025 Buick Enclave
new
Cherry Red Tintcoat exterior
Automatic
Front-wheel Drive