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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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5.0
17 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

7 yrs, 2 mos

5.0

17 Reviews

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17 Reviews of Krystal Gipson

November 23, 2025

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Employee Rating

they did a oil change no hard service was performed so there is not a lot to say More

by MSWINKLER
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Recommend Dealer
Yes
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Nov 23, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I appreciate your feedback regarding your recent oil change at James Wood Chevrolet Buick GMC Decatur. We’re glad to hear you had a smooth experience. If you ever need further assistance or have any questions, feel free to reach out. We hope to see you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 23, 2025

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Employee Rating

Easy to work with and very patient. Appreciate the customer service. Wil use again for next vehicle More

by jonedavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris

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Nov 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jone! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you found us easy to work with and appreciated our customer service. We look forward to assisting you again with your next vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 20, 2025

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Krystal is a great service representative agent. All employees are respectful to customers. Certainly in helping my wife with opening doors for her using her walker. More

by ELASATER
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Recommend Dealer
Yes
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Nov 21, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm happy to hear about your positive experience with our service team at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Krystal is respectful and helpful, especially in assisting your wife. I appreciate your kind words, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 15, 2025

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Very good experience in an attempt to try to get an oil change. Will do again More

by FDT6591
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 16, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience! I'm thrilled to hear that you had a very good experience with us at James Wood Chevrolet Buick GMC Decatur while getting an oil change. We look forward to seeing you again for your next service! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 14, 2025

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Friendly staff, clean waiting area, and excellent care of my truck!! Great people work here!! More

by SHAWNHAAG
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Recommend Dealer
Yes
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Nov 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the review, Shawn! It's great to hear you had a positive experience with our friendly staff and appreciated the clean waiting area at James Wood Chevrolet Buick GMC Decatur. We take great pride in providing excellent care for our vehicles. We look forward to seeing you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 08, 2025

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Employee Rating

Easy process dropping off and picking up. Everyone was nice and quick. They fixed it within 3 weeks. Loaner car was nice and definitely would be back to this location to get my new truck that More

by Becca Velazquez
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Recommend Dealer
Yes
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Nov 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Becca! I'm thrilled to hear that your experience with us at James Wood Chevrolet Buick GMC Decatur was smooth and efficient. It’s great to know that you appreciated our communication and the loaner car during your service. We can’t wait to help you find your new truck! Please visit us again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 07, 2025

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My dude dason was fabulous. Really made my service visit simple. I will be back for certain. More

by cpfilline
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard

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Nov 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that Dason made your service visit at James Wood Chevrolet Buick GMC Decatur a positive experience. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 07, 2025

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Have a high regard for James Wood Service built over 20 years, and 6 vehicles doing catalogued maintenance and meeting the crisis for emergency repairs as well. I feel that I'm part of the family and they More

by EVANGELISTWAYNEHUDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Johnson , Dustan Harbour

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Nov 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Wayne! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the years and am thrilled to hear that you feel like part of our family. It’s our goal to provide trustworthy and economical service, and I'm glad to know we’ve consistently met your needs. We look forward to continuing to serve you and your vehicles in the future! Please don't hesitate to reach out if you need anything. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 07, 2025

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Employee Rating

Service wait was as expected 1hr and communication with advisor good. Will be returning to James Woods for future service More

by mark.hilderbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Mark! I appreciate your feedback and am glad to hear that your service experience met your expectations. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur for your future service needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 06, 2025

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Employee Rating

Krystal is an amazing addition to your service department. She's been my representative a couple of times and answered all my questions knowledgeably and showed great consideration. She makes the More

by Cindy McCage
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Service Time
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Recommend Dealer
Yes
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Nov 07, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Cindy! I am glad to hear that Krystal has provided you with exceptional service at James Wood Chevrolet Buick GMC Decatur. It's wonderful to know that her knowledge and consideration made your 2-hour drive worthwhile. I appreciate your kind words, and we look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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