Krystie Zhang | Page 6

We were a Criswell Alfa Romeo custumer and recently visitied to potentially upgrade to a Maserati. The sales rep, Alberto, was fantastic and made the experience painless and quick. He was able to quick visitied to potentially upgrade to a Maserati. The sales rep, Alberto, was fantastic and made the experience painless and quick. He was able to quickly pull together the test drives and was very knowledgeable of each vehicle. He knew we were crunched for time and he was able to finalize everything while still providing quality customer service. Financing was a breeze. We had worked with Krystie in finance when we purchase the Alfa Romeo in 2019 and really enjoyed her support and ability to walk us through everything. We worked with Krystie again for the Maserati purchase, and she did not disappoint. She's very friendly and extremely knowledgeable of the products and process. She made purchasing both times extremely easy and not stressful. We would highly recommend Criswell Maserati, Alberto, and Krystie to anyone in the market to purchase an Alfa or Maserati. More

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I recently had the pleasure of working with Krystie, James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excel James, and Robert at the dealership. Each of them were incredibly kind and cooperative, making the entire process smooth and hassle-free. Their excellent service truly stood out and made my experience at the dealership a memorable one. I would highly recommend this dealership to anyone in the market for a new vehicle. Thank you for your outstanding service! More

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James' was knowledgeable and provided great customer service. Krystie was expectational - she made the finance process easy and quick. The entire experience was quick and stress free. service. Krystie was expectational - she made the finance process easy and quick. The entire experience was quick and stress free. More

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I was searching for a Kia Stinger for quite some time but dealerships were not giving me the trade-in value I wanted, or they were only willing to do business in person. Danny not only talked numbers via tex dealerships were not giving me the trade-in value I wanted, or they were only willing to do business in person. Danny not only talked numbers via text, but also gave me a no-hassle trade in value that I wanted. The entire transaction was seamless and Danny went above & beyond to ensure we were in/out of the dealership and the Stinger was in pristine condition for me driving off the lot. I couldn't be more satisfied. This has been the best experience purchasing a vehicle thus far. Go see Danny - he will not disappoint! More

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James was amazing to work with! He was helpful and knowledgeable about Maserati. He provided me with honest feedback and upon purchasing, he gave me a detailed overview of my new c He was helpful and knowledgeable about Maserati. He provided me with honest feedback and upon purchasing, he gave me a detailed overview of my new car. Awesome customer service!!! More

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I traveled from outside of town to buy my vehicle and Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Alberto made it a seamless process. Knowledgeable, personable, and professional. You will get top notch customer service and a memorable experience! Thanks again guys More

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I traveled from out of town twice to do business with Criswell Maserati due to the awesome customer service!! Criswell Maserati due to the awesome customer service!! More

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Wonderful experience overall-James was professional and very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. very easy to work with. Extremely knowledgable. Buying a new car was so easy and smooth. More

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We are discerning consumers, especially with automobiles (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town (BMW brand loyalists for over 30+ years). We had choices from three Maserati dealerships in the DC metro area, but we decided to go out of our town in Virginia and chose Criswell Maserati in Germantown, Maryland. James Tan was the difference. He made our purchasing decision seamless and effortless. In short, James is a consummate professional who is a great listener and made earnest efforts to accommodate us. His in-depth knowledge of the Maserati brand and the Lavente Modena S was masterful and made our purchasing decision very efficient and stress-free. His communication was clear, he provided timely responses to our inquiries, and he was always respectful. Most importantly, my wife's experience on the day of pick-up was more than I expected, and that was priceless to me. I attribute this wonderful experience to James and his colleague, Krystie. Thank you, James and Krystie! More

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Family and I drove from Richmond VA just to visit this dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and underst dealership as they had the specific make and model that I was looking for with all of the correct options. James was one of the most kind and understanding Sales Specialist I have ever dealt with when buying a car. After a long trip up I-95 James made sure that me and my family were welcomed in a very kind manner and never once tried to force the sale. As I transitioned from James to Krystie for the finalization of the sale, the exemplary service continued. My family and I left, with my wife raving about their complimentary coffee, happy new owners of a fantastic automobile. However, the service and assistance from James didn't stop as we left. In the days following James made sure to reach out and make sure that we were getting the most out of our new car and answered multiple questions that came up along the way. When the day comes that I or my family need a new vehicle we will definitely be coming back to Criswell Maserati all thanks to James and Krystie. More

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