Kurt Hedmann

Made an appointment to have my brakes checked and do oil change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early fo change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early for an 11am appointment. By 3 pm they had not touched my car. I spoke to the service mgr who made some remarks about them being behind (didn’t tell me that when they took my car and left me with no transportation). Had to take uber to leave the dlr then come back at 2 pm the following day. They had my truck 11 hours. This is unacceptable why bother with an appointment, and in cost me $100 plus in uber services. No compensation was offered and the excuses is no excuses at all. Very poor service. More

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Advisor and manager were not helpful. Their solution to the issue wasn't very clear. Their solution to the issue wasn't very clear. More

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Service manager Kurt took a personal interest in my service ( I am very particular ) . Him and his team were very patient and accommodating. service ( I am very particular ) . Him and his team were very patient and accommodating. More

by JANDCSLAVIC Verified Customer Verified Customer

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Thank you for your service. And I will recommend to a friends and family member that And I will recommend to a friends and family member that More

by ANDRESTHOMAS908 Verified Customer Verified Customer

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Took along time for ambient light install over 3 hours . I was offered numerous drinks . Everyone was very kind I was offered numerous drinks . Everyone was very kind More

by DOUGLASJEFF904 Verified Customer Verified Customer

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I bought my car elsewhere as it was very hard to find in my area, but brought it to Thornton for maintenance and Kurt was amazing. He kept me informed and had a great demeanor throughout the process. Th my area, but brought it to Thornton for maintenance and Kurt was amazing. He kept me informed and had a great demeanor throughout the process. Thanks!!!! More

by kelli.hayes3399 Verified Customer Verified Customer

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Very quick process! This purchase was the quickest and most efficient I've ever experienced at a car dealership. Super kind, courteous, and professional staff. This purchase was the quickest and most efficient I've ever experienced at a car dealership. Super kind, courteous, and professional staff. More

by MELANIESULTON Verified Customer Verified Customer

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The people at John Thornton Chevy always takes care of me from the smallest of things to the largest. from the smallest of things to the largest. More

by TONEYVEASLEY Verified Customer Verified Customer

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Great explanation of repairs, very reasonable turn around time. Kept me apprised of the work being completed on my vehicle. time. Kept me apprised of the work being completed on my vehicle. More

by shakintheweb Verified Customer Verified Customer

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I have been a customer since 1979. They are great folks, both the sales and service folks. I always get my vehicles serviced there. I have recommended them to family and friends on man They are great folks, both the sales and service folks. I always get my vehicles serviced there. I have recommended them to family and friends on many occasions. If one does not buy their new or used vehicle/s there, they are missing an opportunity for great service and deals. More

by Don Brown Verified Customer Verified Customer

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