Kurt Marty | Page 19

Excellent service Employees were courteous, knowledgeable, and I never felt pressured into services or purchases I didn't want, need, or understand. The very model of Employees were courteous, knowledgeable, and I never felt pressured into services or purchases I didn't want, need, or understand. The very model of my car ideal car buying experience. More

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Made buying a car easy. Kurt was an amazing salesman. He was so nice and laid back. I recommend him to everyone. They made it a smooth process and are truly a great dealershi Kurt was an amazing salesman. He was so nice and laid back. I recommend him to everyone. They made it a smooth process and are truly a great dealership. More

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Exact Car I Wanted at a Great Price. I found the perfect vehicle online and went in first thing in the morning to purchase it. While the process took hours, as buying a car always does, i I found the perfect vehicle online and went in first thing in the morning to purchase it. While the process took hours, as buying a car always does, it was relatively painless and easy. They also got me a better interest rate than I expected. More

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A positive, low pressure purchase. They were all a pleasure to deal with.. A little more time should be allowed for the paperwork then you would like however. Too bad I live so far away They were all a pleasure to deal with.. A little more time should be allowed for the paperwork then you would like however. Too bad I live so far away! More

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First Time Car Buyer About Kurt: I'm a first time car buyer, but I'm also a scientist so I've been researching cars and the car buying process for months. Armed with About Kurt: I'm a first time car buyer, but I'm also a scientist so I've been researching cars and the car buying process for months. Armed with knowledge and the fact that I don't NEED a car -- public transportation works just fine, thank you -- I test drive a few cars. I know my script, and my script starts with honesty, that I'm a first time buyer. I see if the salesperson takes the bait, waiting for their eyes to light up, the lies to roll off the tongue. I also state that I'm here to drive, not buy. Will I get the same level of customer service as I would if I want to drive off the lot with a car ASAP? So let's compare just one example of my car buying experience at an anonymous Ford dealership versus Mungenast Honda and Kurt. I'm interested in a Ford Fiesta ST and schedule a test drive. The salesperson walks up to me as I stand by the car and says, "That's 250hp right there." Our first interaction started with a lie. "Nah, you'll be fine with regular unleaded gas." Second lie. What about the potential for engine knock? "I think you'll be good." The salesperson doesn't know what engine knock is. I'm a first time buyer so I want to check out my other options. "These cars are selling fast so I can't guarantee it'll be here in a couple weeks." Third lie. It's been sitting on the lot for at least 2 months, and I've been watching it like a hawk. "At this price, we're barely making any money." Fourth lie. Ford dealers get a 3% holdback based on MSRP and a healthy profit is factored into the final price. Even if they gave me an additional $1500 off the car, they'd make a $2000 profit just for me driving it off the lot. Clearly, I did not get a follow up call or email from the dealer. I knew too much. I still fear I'll be kidnapped and forced to live out the last few days of my life in the back of a Ford Flex. How embarrassing. Contrast that to my first interaction with Kurt at Mungenast Honda. It started with a firm handshake, and Kurt asking me if I'm still interested in the CRZ. Yes, I am, and I'm a first time buyer. I'm sticking to my script. Kurt doesn't bite. Instead, he says, "Well, we're here to get you the car you want." I'm here only to drive, not buy. Kurt shrugs, "That's fine. We're here to help you decide what you need." I test drive the car, and throw out a few questions. How much horsepower? "130, about 127 torque." True. Does it need premium gas? "Nah, just regular unleaded." True. How much horsepower does the battery provide? "I don't know, but I'll find out," Kurt said. When was the last time you heard those words when buying a high ticket item? Most likely, never. Most likely, you heard a lie. I express concern about the price of the car, that Kelley Blue Book's Fair Market Price is lower. Kurt pulls out his phone, checks the KBB, and comes back 10 minutes later with a quote that is smack in the middle of the Fair Market Price range. For a certified preowned Honda CRZ with low miles, I knew it was a great deal. "Let's seal the deal, then," Kurt said. I'm not ready, I have to sleep on it. "Yeah, that's a smart move. Listen, take however long you need. And if someone else is interested in the car, I'll give you a call before we move it off the lot." A day or so passes, and I realize that the CRZ is the car I want. But I'm a scientist...I don't get paid much. I need the best deal possible, understanding that the dealer also has the make a profit . No one sells cars as charity. I email Kurt late at night and threw out the lowest quote that I knew would be profitable, but affordable with my budget. If he can get that price, I'll be there tomorrow to sign the papers. Kurt emails me the next morning with confirmation that my quote was accepted. I drive off the lot at 4pm in the car I want at a price I can afford. No high pressure sales tactics. Honesty about the car I'm buying and the humility to say, "I don't know, but I'll find out" because he wants to make sure his customers are informed about their purchase. "We're here to help," implying that it's a team effort focused on customer satisfaction. Kurt took a ton of pressure out of the car buying experience, which was so very important to me as a first time car buyer. I highly recommend Kurt and Mungenast Honda to anyone looking for a reliable, affordable car and excellent customer service. Thank you, Kurt, for your expertise and help. To Kurt: Kurt, I have a car now. It is not a new car. It is a certified preowned car, which is even better. Depreciation has been eaten up, paving the way for me to afford this car. It is a two seat car so I can drive only one drunken friend home instead of four. It has limited cargo space so, sorry, I can’t help anyone move this weekend. For these reasons, it is impractical, but I’m impractical as a person. I understand why this car was made. It was made for me. It is a beautiful car. One that my mom said I shouldn’t buy when I told her it is a two seater. Remember, it is impractical. I send her a photo. "Get it," she says. "It looks aggressive, just like you, Omar." As I drive it home, people are turning their heads. Some are looking at it jealously. They can’t have it…it is mine. Others are driving their luxury cars from Point A to B. A car is nothing more than a status symbol to them. They absolutely love their BMW 5 series as long as they’re driving it in a straight line with the latest Taylor Swift song blasting on the radio. I don't like those people. I’m lucky because my car tells me that it’s fine with stop and go traffic in Econ mode. But it’s a nimble car, so it coaxes me into Sport mode. I press the button. The suspension stiffens. The steering becomes heavy and responsive, giving me a connected feel with the road. The accelerator tightens, daring me to use it. The car wants to go, and I want to go wherever it’s taking me. I don’t need a computer to tweak the power to the drivetrain. Let’s turn off Traction Control. All the Econ trees on the dash are dead. Good riddens. Now the fun begins. I take an inclined left-hand corner a tad fast. The chassis rolls slightly then plants itself, as if it’s telling me that I can push it a bit harder. I do so into the next corner, a sweeping, flat right hander. The backend steps out slightly and rotates the car into the corner. Was that oversteer? In a 130hp car? Yes, it was. Power windows. Who cares? Bluetooth. Who cares? Sirius XYZM radio. Who cares? Navigation. Who cares? That was oversteer, and it felt great. The engine will last long enough to get me to the next eight Star Wars sequels. It is quiet when I start it, but growls under its breath at speed. Press that button, Omar. You want to hear that growl, right? Yes, I do. You don’t want to be like those other people on the road in their high volume sedans or luxury cars that they don’t know how to drive, do you? No, I don’t. Then press that button, Omar, and let’s have some fun. My car is a Honda. It is a CRZ. It was made for me. I love it. Thank you for making it happen, Kurt. More

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Review-purchased used car I recently purchased a used car from Mungenast Honda, overall great experience. Interactions with the sales department were very helpful and I feel li I recently purchased a used car from Mungenast Honda, overall great experience. Interactions with the sales department were very helpful and I feel like I can reach out with any concerns I have. More

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Trade in and purchase of CPO CRV Dealing with Kurt on our trade in and purchase of a CPO CRV was a pain free experience. In the past when purchasing a car it was almost theatrical, Dealing with Kurt on our trade in and purchase of a CPO CRV was a pain free experience. In the past when purchasing a car it was almost theatrical, with the back and forth, being made to sit and WAIT, etc. Kurt was honest, negotiations went well, and we felt like we were fairly treated and got a good price. More

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Couldn't Be Happier Kurt Marty was my salesman during my visit to Mungenast. He responded to an inquiry I submitted through CarGurus.com with a friendly email to schedul Kurt Marty was my salesman during my visit to Mungenast. He responded to an inquiry I submitted through CarGurus.com with a friendly email to schedule a time for me to test drive the vehicle I was interested in. Marty was flexible in scheduling a time for us to meet. I especially appreciated the fact that the dealership was opened later than most dealerships since I work late. The car was in as great condition in person as it was in the pictures online, and listed for a reasonable price that complied with the price Kelly Blue Book quoted the car at. Kurt and the Finance Manager, Brandon, were beyond helpful. They operated quickly and found a lower interest rate than my credit union was offering me on my auto loan. I was in and out of the dealership in under 2 hours with my dream car (NO exaggeration). I wish all car buying experiences were this easy. I guess you need a bad one to see what a good one is like. I couldn't be happier with the experience I had with the team at Mungenast. Thank you! Thank you! More

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Absolute PERFECT experience at St. Louis Honda Mungenast I experienced all around excellence at St. Louis Honda this week. The entire staff that worked with me was nothing short of perfection. I cannot put I experienced all around excellence at St. Louis Honda this week. The entire staff that worked with me was nothing short of perfection. I cannot put into words how comfortable I felt, how smooth everything went, how professional everyone at this location is. I enjoy shopping but never for a vehicle as it is always so stressful. Kurt Marty was the sales representative assisting me with my purchase. I am so thankful to Mr. Marty! This man is so real, patient, and professional. Honda is extremely fortunate to have people like Kurt working for their company. Their finance department was also priceless; Mr. Joe Pens was extremely patient. I anticipated stress but Mr. Pens experience and knowledge put me at ease. I know alot of people and will definately be communicating about my very positive experience. You can feel the pride and dedication these employees have for one another and their company. Their customer service is outstanding. My experience was something I will share to everyone. Thank you Honda!!! Thank you again Kurt Marty! More

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Great experience I walked into St. Louis Honda looking for a used vehicle. I was assisted by Kurt Marty. He helped me find the right vehicle at the right price for m I walked into St. Louis Honda looking for a used vehicle. I was assisted by Kurt Marty. He helped me find the right vehicle at the right price for my budget. His assistance was excellent, he was straightforward, honest and made the buying experience completely painless. I highly recommend Kurt! More

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