"Salesperson great. Title department frustrating"
- Heidi Cross
I originally was very satisfied with my purchase and the salesperson who assisted me. However, my opinion of the financial dept, title and registration department is quite different. It's been over 2 months and I have yet to receive my license plates. Called a couple weeks ago and they said it would be a week or so. Called today and they said they just processed paperwork today and will again be another week or two. Same story each time. Very frustrating. Feel like they have dropped the ball on this. Probably would now not recommend the dealership.
"Great Experience "
Easy transaction. One price. One person. One hour. Pretty much sums it up.
We had been negotiating with the Subaru dealer in Oregon City. Lithia. The old fashioned model. Where they undervalue your trade. Exhaust you, etc.
Not this dealer. Got a great car and very pleased. This dealer has got it figured out. They know customer service and courtesy.
"Very buyer friendly "
- Scott 0828
We shopped at several Honda dealerships no one had the inventory you have and they weren't as customer friendly. We liked only having a one person start to completion of purchase
"Best Car Buying Experience EVER"
- Cathy from Phoenix
On Labor Day weekend, my husband and I travelled to Portland to visit family and help our daughter purchase her first car. We had all done our research and headed over to Bob Lanphere's to check out a couple of used vehicles. Loved the One Price One Person model and really appreciated the time, attention to our needs and knowledge of our sales consultant, Kyle. I soooo wanted to be the bad cop in this car buying experience, but that role was unnecessary because Kyle was transparent about the models, financing programs and incentives available for our daughter. She drove away in a newly leased HR-V at a price that fit her budget and we flew home knowing she was driving a safe and reliable vehicle. THANK YOU, Kyle, for the great experience and customer-focused deal.
"Best Buying Experience and Customer Service"
Everyone I encountered here went above and beyond to make my experience easy and stress free. It was pressure free and I only had to work with one person the entire time. I only met with a manager at the end and it was so she can thank me for trusting them and purchasing with them. There were no negotiations since the price of the car was as low as KBB had it listed for. I highly recommend this dealership to everyone.