On one hand, I appreciated the service staff assessing
the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car
the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car to a different ford dealer, I was quoted over $900 less, and the repair was made.
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by dw
May 11, 2022 -
Lombard Ford responded
dw responded privately on 5/11/22 10:07 AM
I should have been more clear. Lombard quotes replacement of the fuel pump and the control module. The other Ford dealer determine the pump to be in good working order so I did not need it and the labor to pull the tank to replace. Bottom line was that the quotes were not apples to apples, which explains the difference. I do not believe the higher quote was meant to gouge the customer...it was simply a case a mis-diagnosis of the pump. If I had the $1400, I would have authorized the repair. It has illuminated the need for second opinions for me. I have no malice toward Lombard or its employees.
I appreciate you giving me more details. You were passing threw with your daughters car and needed us to take a quick look it. the fuel pump was worst case scenario based on the information and the quick look we took on her car. That explains the price difference and im glad you were able to get it fixed at a shop closer to were you live and that only the control module needed to be replaced at this point.
Great service and reliable.
Good communication all throughout. I will definitely be returning back to Lombard Ford.
Good communication all throughout. I will definitely be returning back to Lombard Ford.
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by ALYSSA77
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli, Drew Paris
May 12, 2022 -
Lombard Ford responded
We will be glad to see you again. Glad to hear you had a good experience here. Until we meet again....
Your friends at Lombard Ford
Could not be happier with my appointment at Lombard Ford.
I will definitely come back with my service needs
I will definitely come back with my service needs
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by llylaclama
Verified Customer
Verified Customer
May 04, 2022 -
Lombard Ford responded
Thank you for your review. We'll strive to make your next appointment a happy one as well. Thank you for your business.
Your friends at Lombard Ford
Easy to make an appointment, and they kept me fully
informed about the service work and recommended future service.
informed about the service work and recommended future service.
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by ctdookie
Verified Customer
Verified Customer
Apr 27, 2022 -
Lombard Ford responded
We certainly appreciate you taking the time to share your experience with others. Thank you for your business. We look forward to seeing you again.
Your friends at Lombard Ford.
Kyle was great with dealing with my recent recall.
Also came out to explain my other car issues that I am concerned about.
Also came out to explain my other car issues that I am concerned about.
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by jvaczy
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli
Apr 08, 2022 -
Lombard Ford responded
Kyle is fairly new to our Service Dept., and by the reviews he receives, apparently he is fitting in quite well. Thank you for taking the time to share your experience with others. We appreciate your business.
Your friends at Lombard Ford
everyone was very nice and informative.
waiting for feedback on transfer case leak. very efficient
waiting for feedback on transfer case leak. very efficient
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by JANGIOIA
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli, Drew Paris
Apr 07, 2022 -
Lombard Ford responded
Glad to hear everyone was very nice, and informative. We strive to put our best foot forward. Hope we have only good news about the transfer case. Thank you for using Lombard Ford for your service needs.
Your friends at Lombard Ford
Great service, as usual.
Been going to this dealership for 7 years. Thank you very much.
Been going to this dealership for 7 years. Thank you very much.
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by jv.man
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli, Drew Paris
Apr 04, 2022 -
Lombard Ford responded
You are welcome very much! So good to have you as a longstanding customer. We always appreciate your business. Take care.
Your friends at Lombard Ford
Friendly concerned very helpful to research and solve
my vehicles problem.Immediately scheduling to get my truck serviced.
my vehicles problem.Immediately scheduling to get my truck serviced.
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by WMHILLER
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli
Mar 14, 2022 -
Lombard Ford responded
Thank you for taking the time to share your thoughts. We appreciate it, and your business. Hope we see you again for regular maintenance. Take care.
Your friends at Lombard Ford
Service was great.
They let me know what was going on every step of the way. Best dealership in the state.
They let me know what was going on every step of the way. Best dealership in the state.
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by Bfauch
Verified Customer
Verified Customer
Other Employees Tagged:
John Cersoli, Drew Paris
Mar 08, 2022 -
Lombard Ford responded
We're happy that you're happy! That's what we set out to do. Good to know our valuable customers are satisfied when they leave here.
Your friends at Lombard Ford
the quality of service was nothing short of great,
credit policies should be explained before work is done
credit policies should be explained before work is done
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by rdreher30
Verified Customer
Verified Customer
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