Kyle Rivera

Terrific experience at BMW of Sarasota service department. Worked with Kyle who provided excellent customer service—clearly talked through the details of my repair and pricing and went above and t department. Worked with Kyle who provided excellent customer service—clearly talked through the details of my repair and pricing and went above and to ensure I was able to wrap everything up in time to make an appointment. Highly recommend Kyle and this service department. More

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I am writing to formally document my extreme dissatisfaction with the recent service experience at your dealership. What began as a simple request for a quote turned into a masterclass in poor c dissatisfaction with the recent service experience at your dealership. What began as a simple request for a quote turned into a masterclass in poor communication and dangerous oversight. Unauthorized Diagnostic Fees: I brought my vehicle in strictly to get a quote on a sensor issue and explicitly asked how much it would cost to look at it. Instead of contacting me to authorize a diagnostic fee, your service department quietly billed me nearly $200 just to look at the car, only to return with a $1,500 repair estimate requiring the removal of the front bumper. Basic customer service requires obtaining authorization before performing billable work. Severe Technician Negligence: After picking up the vehicle, I drove back and forth to work for four days. My fiancé then checked under the hood and discovered that a technician had completely left a fluid cap off, leaving it resting to the side while fluid splashed and leaked all over my engine bay. Dismissive and Unsafe Resolution: When I called to report this dangerous oversight, I was told I needed to drive the car all the way back from North Port to Sarasota so you could inspect it. Expecting a customer to drive a potentially compromised vehicle due to your shop's negligence is staggering and unsafe. To top it all off, the vehicle was returned unwashed, promotional coupons provided beforehand were expired, and the entire interaction felt like an exercise in aggressive upselling rather than basic competence or care. This level of service is completely unacceptable, and I expect a call from a general manager to address these unauthorized charges and the dangerous condition in which my vehicle was returned. More

by mazzey26 Verified Customer Verified Customer

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Great communication and speedy service. I would recommend BMW of Sarasota to friends, family and neighbors. I would recommend BMW of Sarasota to friends, family and neighbors. More

by jhgnatz Verified Customer Verified Customer

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Dealership is prompt in scheduling appointments in a timely manner at convenient times. Wait time is usually reasonable.seem responsive to concerns. timely manner at convenient times. Wait time is usually reasonable.seem responsive to concerns. More

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Got in and the service was very helpful. Got the process going as soon as I got there. Found out what I needed and got me out. Got the process going as soon as I got there. Found out what I needed and got me out. More

by LCOLDITZ Verified Customer Verified Customer

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Kyle Rivera was THE BEST…nothing else to say…he does a GREAT job in all BMW matters… GREAT job in all BMW matters… More

by monessen Verified Customer Verified Customer

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Service was performed well. Communication was excellent. Service was prompt. Kyle kept us informed. Well done! Communication was excellent. Service was prompt. Kyle kept us informed. Well done! More

by schlicker.carl Verified Customer Verified Customer

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Kyle was great. Car came back clean and wasn't crazy expensive. Waiting room was nice Car came back clean and wasn't crazy expensive. Waiting room was nice More

by th3bdk Verified Customer Verified Customer

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Better experience this time. the car was ready when they said it's ready and they finished it earlier. the car was ready when they said it's ready and they finished it earlier. More

by hiroyo.morimura Verified Customer Verified Customer

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great working with Kyle as always! BmW sarasota is fantasticc, great service team in FL BmW sarasota is fantasticc, great service team in FL More

by robertolopezcano Verified Customer Verified Customer

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