Kyle Rivera | Page 4

Pleased ? ? with interactions with the staff especially with Kyle Rivera Professional,informative,flexible, I would recommend your dealership with no hesitation ? with interactions with the staff especially with Kyle Rivera Professional,informative,flexible, I would recommend your dealership with no hesitation More

by jhcios Verified Customer Verified Customer

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We did an out of state deal and they were very thorough and answered all our questions throughout the process. and answered all our questions throughout the process. More

by delbert.gingerich Verified Customer Verified Customer

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Kyle is amazing. He’s very respectful and efficient. He doesn’t waste my time and gets me what I need with a smile. I will continue to go to him for all my service ne He’s very respectful and efficient. He doesn’t waste my time and gets me what I need with a smile. I will continue to go to him for all my service needs! More

by NBOUHAMID Verified Customer Verified Customer

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Kyle was very helpful. Kept us updated The waiting area is quite comfortable. Very happy with this dealership. Kept us updated The waiting area is quite comfortable. Very happy with this dealership. More

by orlandogetaway Verified Customer Verified Customer

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I felt that the overall experience was very professional and yet personal as it related to my service needs. Things moved along promptly, and as described. and yet personal as it related to my service needs. Things moved along promptly, and as described. More

by apasquariello Verified Customer Verified Customer

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Kyle did a great job of getting me in and out. Efficient and professional. Thanks! Efficient and professional. Thanks! More

by Karenjnuckols Verified Customer Verified Customer

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Car and owner were taken care of very well. Had scheduled maintenance completed. Really appreciate the video inspection the mechanic prepares. Had scheduled maintenance completed. Really appreciate the video inspection the mechanic prepares. More

by JEN5150 Verified Customer Verified Customer

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Kyle was very responsive and helpful with our service needs. We had a great overall experience in working with him. needs. We had a great overall experience in working with him. More

by natdavisrn Verified Customer Verified Customer

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Performed required MX and resolved several issues I was having, so far. They finished the work quickly and were very professional. I am satisfied with the care I received so far. having, so far. They finished the work quickly and were very professional. I am satisfied with the care I received so far. More

by kevin_whealton Verified Customer Verified Customer

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I am writing to express my disappointment with the customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigne customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigned service representative. I later learned that she was out of town. Unfortunately, she failed to notify the reception staff of her absence or arrange for another service representative to handle her customers' calls. As a result, my calls went unanswered at a time when I needed prompt assistance. My BMW displayed a warning indicating that the front brake pads required replacement. During the inspection, I was also informed that the battery had no reserve capacity and required immediate replacement because it might not be able to start the engine. BMW later confirmed that the battery had indeed failed. This battery was only six months old and had been installed by BMW. Because I received no response from Brooke or anyone else at BMW, I had no choice but to authorize the repairs through American European Car Service. Two days later, I contacted BMW regarding the battery warranty. Brooke's response was simply, "Sorry, not covered." I found this response to be abrupt and unhelpful. I then contacted Josh, the service manager. After I brought the defective battery to BMW, your staff verified that the six-month-old battery was indeed defective. Following our discussion, Josh offered a $250 credit toward future service on a repair bill totaling approximately $700. While I appreciate his effort to address the situation, I do not believe this adequately compensates for the inconvenience and expense I incurred. The lack of communication, failure to provide backup coverage during Brooke's absence, and the dismissive response to my warranty inquiry are unacceptable. Had BMW properly informed customers of Brooke's absence or assigned another representative to assist, this entire situation could have been avoided. As a longtime customer, I expect a higher level of service and communication from BMW. I respectfully request that you review this matter and provide a fair resolution to the unnecessary expense and inconvenience I experienced. More

by James Lambdin Verified Customer Verified Customer

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