Kyln Mitchell | Page 22

A wonderful and easy process! This is my third car I have purchased from Roush, highly recommended. Dustin is honest, friendly and reliable! All other associates were very pleasant. purchased from Roush, highly recommended. Dustin is honest, friendly and reliable! All other associates were very pleasant. More

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Spyros Tabone — we enjoyed our car-buying experience with Spyros. He was very patient, very professional, and very knowledgeable. He stayed “after hours” to be sure we drove off with phones paired and basi Spyros. He was very patient, very professional, and very knowledgeable. He stayed “after hours” to be sure we drove off with phones paired and basic safety features explained. More

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Jan was wonderful to work with and ran circles around her co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swa co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swamped on a holiday with several customers she made you feel like the only one. Because it was a holiday, it took over 3 hours to purchase a new car which is a reflection on the dealership and not Jan (who apologized several times and kept checking in on me). I gave the feedback professionally to the manager on duty (Andy?) who's response was not what I would have expected. It was full of excuses of why the finance team was running behind (I paid in full for the vehicle btw) and why the detail shop was running behind, etc. As someone who manages a large team of CS reps and works with customers every day I would give him advice to not tell the customer why everything isn't working, but instead take the time to align and acknowledge that there is an issue and offer thanks for the feedback. People just want to be heard and want to know that you are trying to make it better. Jan did just that when she ran over to the detail shop and expedited my vehicle to be brought to me. My guess is that it would have been brought to me at that time anyway, BUT the difference in what she did was show that she was prioritizing my need to leave due to being there for so long and it made me feel heard and appreciated. Thank you Jan for all you did to help me pick out a van for my wife, we both love it! More

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Excellent customer service! The dealership was also very clean. It didn’t feel like a typical dealership just trying to get a sale, we felt more like family to them and they truly were looking out for our b clean. It didn’t feel like a typical dealership just trying to get a sale, we felt more like family to them and they truly were looking out for our best interests! More

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Loved our experience! Our whole family (me, my husband, and two children) were treated wonderful the entire time from everyone we encountered! Otis and Jan were very helpful along every part of the buying and two children) were treated wonderful the entire time from everyone we encountered! Otis and Jan were very helpful along every part of the buying process! Will definitely recommend Roush Honda to anyone looking for great service and a great car! Thank you so much Jan and Otis! More

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Richard Miller is amazing and makes buying a car easy. He answers all your questions, goes over every detail of your car! This is my 3rd car I have leased through Richard! I highly recommend him! I have refe answers all your questions, goes over every detail of your car! This is my 3rd car I have leased through Richard! I highly recommend him! I have referred several family members and friends to him! More

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Excellent! From my first email to post purchase texts, Ken was excellent to work with. There was no hassle, he was up front & honest and actually fun to work with. We left Roush Honda with 2 Honda civi Ken was excellent to work with. There was no hassle, he was up front & honest and actually fun to work with. We left Roush Honda with 2 Honda civics and couldn’t be happier with our experience there. More

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Outstanding customer service! Otis was so helpful! We weren’t sure which car we wanted to purchase, and he was so patient while we test drove multiple cars. We will definitely purchase from Otis again! weren’t sure which car we wanted to purchase, and he was so patient while we test drove multiple cars. We will definitely purchase from Otis again! More

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Otis was awesome. Very friendly, was willing to work with me on the first monthly payment. I would definitely recommend Roush Honda and Otis Tate to anyone looking for a new car/lease. me on the first monthly payment. I would definitely recommend Roush Honda and Otis Tate to anyone looking for a new car/lease. More

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We had a great experience with Joel and the Honda staff! Joel was friendly and help my son with his new car! Would totally recommend my family and friends!! Joel was friendly and help my son with his new car! Would totally recommend my family and friends!! More

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