LT Schoonover
LT Schoonover at Ramey Ford Princeton

LT Schoonover | Page 13

Mobile Service Coordinator

Ramey Ford Princeton

498 Courthouse Road
Princeton, WV 24740

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rated
185 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

not yet
rated

185 Reviews

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185 Reviews of LT Schoonover

February 22, 2018

Dealership Rating
Employee Rating

Ramey Ford Excellent Ford Dealership I have rated the Ramey Ford dealership as excellent due to many factors. We came in looking for a vehicle with no intentions of purchasing one that da More

by Emilymegan04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Cook,Charlie Edwards

Feb 27, 2018

Ramey Ford Princeton responded

Congratulations on the purchase of your dream car! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If there is anything additional that we can assist you with, don't hesitate to reach out! Safe travels!

February 04, 2018

Dealership Rating
Employee Rating

awesome service LT was absolutely amazing along with everyone else there. I will go to them for my next car purchase and will send people there way !!!!! More

by nova white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Freeman

January 18, 2018

Dealership Rating
Employee Rating

Great internet sales rep0 LT was great to work with! Any requests I have made have been dealt with promptly. Fast paced dealership, they didn't waste a lot of my time. More

by Garfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 26, 2017

Dealership Rating
Employee Rating

Easy to make a deal I have historically disliked attempting to purchase new cars or trucks from a dealer. I always felt pressured to purchase something on the lot or t More

by Beamer54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2017

Ramey Ford Princeton responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

December 20, 2017

Dealership Rating
Employee Rating

Purchase of two new hehicles Return customer to the dealership- have now purchased three new vehicles recently . Good service and knowledgeable sales personnel. Happy with our More

by Crook,2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert alton

Dec 21, 2017

Ramey Ford Princeton responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! It's great to hear that your granddaughter is enjoying her new Escape! Please let us know if there is ever anything else we can do for you! Safe travels!

December 17, 2017

Dealership Rating
Employee Rating

Excellent! This is our second purchase from Ramey and definitely won’t be our last. Both times we have been there it has been a great and easy experience. LT an More

by Tony89wv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2017

Ramey Ford Princeton responded

Tony89wv, we appreciate your feedback of our Staff's outstanding service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 12, 2017

Dealership Rating
Employee Rating

Excellent experience Excellent is the best description,the whole experience from finding the vehicle online dealing with LT was great and completely transparent no hidden More

by ghamden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Carter

Dec 15, 2017

Ramey Ford Princeton responded

Ghamden, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

December 12, 2017

Dealership Rating
Employee Rating

Multiple fractions Advertised the truck as diesel. Took to our business. Discovered truck was gas. Called Sat Morning ran credit report 4 times without permission. More

by donald lucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 12, 2017

Ramey Ford Princeton responded

We're sorry to hear of your negative experience. I spoke to the management team about your situation and wanted to share with you what we discovered. The truck was never misrepresented as a diesel, and your truck was also a gas model. According to the sales rep, LT, whom i spoke to just moments ago, he remembers that you were aware that it was gas, and you just changed your mind to want a diesel after the deal was signed on. Credit was run in accordance with your authorization on the forms you signed when you visited the dealership and picked up the truck. In addition, your trade in was being prepared for retail because the deal was seemingly final and agreed upon. So we had put a bed liner in the truck, and even did body work on the truck that you weren't charged for. You mention that the truck was here for 3 months, because you owed service charges for what was done to the truck before you demanded the deal be undone. Which we complied with. But the body shop charges, nor the storage for 3 months, or any mileage charges were billed to you for the miles you put on the truck. Only the service bill that we had already done to your trade in. The truck was here for for so long because we couldn't get a phone call back, or any contact for that matter, in respect to the bill that you owed. It had nothing to do with inconvenience, only that you owed money for truck repairs that you didn't pay on. It is unfortunate that this situation happened. It takes two parties to make a deal easy and professional, the dealer, and the customer, and when one of these parties is totally unresponsive, it's hard to complete a resolution for both parties.

November 26, 2017

Dealership Rating

2017 F250 XLT 4x4 Supercab I purchased a used 2017 F250 XLT 4x4 from salesman LT. He was helpful and we worked out a good deal even on a trade-in unseen by the dealer. They even More

by ZUBERRMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 26, 2017

Ramey Ford Princeton responded

We’re sorry to hear about this review! Although we are pleased to hear you were happy with the entire transaction, we understand the frustration of not having two keys. I will get in touch with LT first thing tomorrow to check in the status of the second key. I know we did receive a package over the weekend addressed to LT. Could be a key. We’ll find out tomorrow. If it is well forward it along. In the meantime please understand that we’re just as much the victim of waiting as you may be, as there is nothing we can do to “move the previous customer along” if they have said they’re gonna send the key. That’s nothing we can control. However, as you mention, the rest of your transaction was perfect. So we know that what we could control cane off perfectly for you! We do ask that you revise your reviews on all the platforms you submitted to today.

Oct 21, 2018

ZUBERRMAN responded

LONG OVERDUE UPDATE: I received the second FOB about a month after my review and forgot to update. I'm doing it now because I came across an old email. LT kept his promise and I was premature (story of my life) in my review. LT and Ramey Ford are GREAT and I do recommend and I would buy again!!!

November 20, 2017

Dealership Rating
Employee Rating

Outstanding customer service! From the time I stepped foot into the showroom I have been treated like family! The entire team was wonderful. I would recommend them to all my friend More

by HeatherB74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tabitha Bailey

Nov 21, 2017

Ramey Ford Princeton responded

woo hoo! thanks heather! we appreciate your kind words. you rock! and we thank you very much for your review! If you need anything, be sure to let us know!

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