Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Lacey Pfannenstiel

September 22, 2025

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Employee Rating

They made it simple and easy to get in and out. No issues what so ever. More

by Bmonz
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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First service on my new GMC Canyon. It was excellent! Both Lacey and Katie were so pleasant to work with. More

by qsnacks
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Katie Terry

Sep 18, 2025

Robert Brogden Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that your first service on your new GMC Canyon went so well and that Lacey and Katie provided you with excellent service. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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This dealership goes above and beyond with every aspect of buying a car. I am a returning customer and that is for a reason. They listen to what u want and help u find. They want u to be happy with your pu More

by Carlandtracy
Sales Price Transparency
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Recommend Dealer
Yes
Aug 23, 2025

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Carl and Tracy! We truly appreciate your loyalty as a returning customer and are thrilled to hear about your positive experience at Robert Brogden's Olathe Buick GMC. It's our goal to ensure you find exactly what you want and to provide exceptional service throughout the entire process. We look forward to assisting you again in the future and appreciate your support. Great to hear you’re happy with your purchase! Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t More

by JimmyAcura
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Recommend Dealer
Yes
Aug 23, 2025

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jimmy! We’re thrilled to hear that Jimmy was able to make your service experience at Robert Brogden's Olathe Buick GMC such a positive one. His knowledge and great communication truly shine, and we’re lucky to have him on our team. We sincerely appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

August 16, 2025

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Diagnostic information was relayed accurately and honestly. While there for repair, recall information was checked proactively and resolved in a well-coordinated manner. Lacey made all this as easy a More

by big622
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Recommend Dealer
Yes
Aug 17, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you had a positive experience with Lacey at Robert Brogden's Olathe Buick GMC. It's great to know that our team was able to relay diagnostic information accurately and handle your recall efficiently. We truly appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 14, 2025

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Great job, attentive, fast and great customer service. No complaints and would highly reccomend to others. More

by JSIDES8
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Recommend Dealer
Yes
Aug 15, 2025

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot, and we look forward to serving you and your friends in the future! Sincerely, The Robert Brogden Buick GMC Team

August 10, 2025

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I believe Lacey is a top tier service advisor and I NEVER have a bad experience with her. More

by cedricmayberry
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Recommend Dealer
Yes
Aug 10, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Cedric! We're glad to hear that you consistently have great experiences with Lacey. She truly is a valuable part of our team at Robert Brogden's Olathe Buick GMC. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 01, 2025

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Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they More

by johndaguanno
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Recommend Dealer
Yes

Other Employees Tagged: Katie Terry

Aug 01, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, John! We're glad to hear that we could accommodate your last-minute oil change and provide you with great customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

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Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. More

by cedricmayberry
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Recommend Dealer
Yes
Jul 31, 2025

Robert Brogden Buick GMC responded

Thank you! We're glad you had an excellent experience with Cedric at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about his professionalism. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

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Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. More

by HUNTER04
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Recommend Dealer
Yes
Jul 24, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

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