Lance Gendron

Highly recommend this center, they are very prompt and provide excellent service. Worked with Lance, he is excellent. provide excellent service. Worked with Lance, he is excellent. More

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From check-in to reception to the service representative all were professional and courteous. The rep explained things clearly and offered to make a drop off- off hours pick up possible. FYI- I drive 48 m all were professional and courteous. The rep explained things clearly and offered to make a drop off- off hours pick up possible. FYI- I drive 48 minutes passing a couple other BMW dealerships to get to this dealership. More

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Professional and courteous, prompt and communicative. The staff made sure my service plan was shared with me The staff made sure my service plan was shared with me More

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Lance was great to work with. He gave updates throughout the process. The work was done in a very timely fashion and done well. The technicians clearly know what they’re doing. Gr He gave updates throughout the process. The work was done in a very timely fashion and done well. The technicians clearly know what they’re doing. Great Experience!!!! More

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Lance and Isac were very professional and helpful when I brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine t brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine to check for any and issues that may exist. More

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First impression walking in the door is WOW. Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left wi Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left with a new car. Courtesy of Ryan Marcello . More

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This rating is based on Lance and the service department only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining th only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining that I was pricing out the car with them and another dealership. In fact, after I let them know that the other dealership gave me a much better price and I was buying the car there, I was told "not to reach out again" by the salesman. [I won't mention the salesman out of courtesy to him] I guess they felt that I should just hand over more money to them and not care about the competition. Go figure! Go elsewhere! More

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Excellent service from Lance, he communicated with me throughout the process. It couldn’t have been easier. throughout the process. It couldn’t have been easier. More

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Lance at BMW of Shrewsbury is excellent. He really knows his stuff. He is responsive and communicative. It doesn't get any better. If/when I buy another BMW it will likley be BMW of Shrewsbu He really knows his stuff. He is responsive and communicative. It doesn't get any better. If/when I buy another BMW it will likley be BMW of Shrewsbury, simply because Lance is the best service adviser I have ever worked with. More

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Lance was a great person to work with! He was very honest and knowledgeable of what he was talking about. Very very patient and explained everything himself. He really truly made the proce He was very honest and knowledgeable of what he was talking about. Very very patient and explained everything himself. He really truly made the process so much better and reassured me of things I should fix at the very moment and things I can’t wait on. 100% recommend him and his services! More

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