Lance Gentry | Page 4

Holm Automotive Center Inc responded

Nicole, thank you so much for taking the time to share such a thoughtful and detailed review — it truly means the world to our entire team. From scheduling to completion to the follow-up call, we are thrilled that every step of your experience reflected the trust, fairness, and quality we are committed to delivering each and every day. Transparent communication and honest, competitive pricing are standards we hold ourselves to without exception, and it is incredibly rewarding to hear that those efforts were noticed and appreciated. Reviews like yours remind us of exactly why we do what we do. We look forward to earning your continued trust and welcoming you back for many visits to come! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the review and for sharing your honest thoughts! We're glad Lance was able to get you exactly what you were looking for and that the overall experience was quick and easy. We appreciate your candid feedback regarding the pricing transparency on the tire promotion — understanding the full cost of a service upfront is something our clients deserve, and we will take that note to heart as we look for ways to communicate our offers more clearly. We're happy you were still able to find some savings and we hope to serve you again soon! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Sharon, what a stressful situation to find yourself in while on vacation — we're so glad Lance was able to step in and get you taken care of quickly! Tracking down the warranty coverage and resolving the issue so you could get back on the road is exactly the kind of attentive, thorough service we strive to provide. Safe travels, and should you ever find yourself passing through Abilene again, we'll be here! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Gary, thank you for the great review! Respecting your time is something we take seriously, and we're glad we could get you in promptly and back on your way within the hour. We appreciate your business and look forward to seeing you at your next service visit! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a fantastic experience to share! The convenience and personal attention Jamie provides — picking up your vehicle, keeping you informed throughout the day, and delivering it back to your door — is customer care at its finest. That level of dedication goes above and beyond what most would expect from a dealership, and it speaks volumes about the character of our team. We're also glad Lance was part of making your experience a great one. We truly value your trust in us and look forward to continuing to serve you! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a wonderful review to share! Jamie's dedication to making your service experience as seamless as possible — from the morning pickup to the evening delivery, with clear communication all along the way — is a shining example of what genuine customer care looks like. It's that kind of thoughtful, industrious service that sets our team apart. We're also happy to hear Lance played a role in your visit. Thank you for your trust and loyalty — it means everything to us! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the kind words and 5-star rating! It's clear your visit left a great impression, and that makes us very happy. Being genuinely caring and attentive to our clients' questions and concerns is something our whole team is committed to each and every day. We're glad Lance and the rest of the crew made you feel welcome. We look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Mark, thank you for the glowing review and for the perfect scores across the board on service! It's great to hear that Jamie, Lance, and Alex all contributed to such a positive experience. A dealership is only as good as the people in it, and we are proud to have a team that consistently delivers personable, professional service. We appreciate your loyalty and look forward to continuing to be your dealership of choice for years to come! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a heartwarming review — thank you so much for sharing this! Going out to a local gas station to help a customer in need is exactly the kind of above-and-beyond service that defines who we are. At the heart of everything we do is a genuine concern for our clients, and that doesn't stop when the situation falls outside of normal business. The trust you have placed in us is something we do not take lightly, and your kind recommendation to others truly means the world to our entire team. We look forward to being there for you whenever you need us! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the fantastic review and the perfect scores across the board! It's wonderful to hear that Michelle and Lance delivered courteous, prompt service while taking the time to fully explain everything — that kind of clear, transparent communication is something we believe every client deserves. We appreciate your trust in us and look forward to serving you again! Sincerely, the Holm Automotive Team of Abilene