Lance Johnson

Paid $1200 for transport in my loan, they were unable to arrange it timely, so I went to pick it up and drove it 36 hours home and they have been giving me the run around for 3 months about the refund of th arrange it timely, so I went to pick it up and drove it 36 hours home and they have been giving me the run around for 3 months about the refund of the $1200. They were sending it to me then to my bank then to me again then back to the bank. No one has received it and now they won’t respond. Very dishonest people. Bottom line , you were paid for a service you did not provide. More

Report | Print

Good experience, just a long wait for the in between process and service. Kali was great and answered all the questions we had! process and service. Kali was great and answered all the questions we had! More

Report | Print

Words can not see expressess my gratitude for Starla and this wonderful company!! Starla has been absolutely wonderful!! ❤️🤗🤗Thank you so much for helping me find the right car I will be back to buy anoth this wonderful company!! Starla has been absolutely wonderful!! ❤️🤗🤗Thank you so much for helping me find the right car I will be back to buy another car and I have told all of my friends and relatives about this company! Thank you guys so much! More

Report | Print

The sales person and dealership was very professional and courteous in how they treated me. This is my first time buying a car online and having it shipped from another state. While most of the process was s courteous in how they treated me. This is my first time buying a car online and having it shipped from another state. While most of the process was smooth, I did run into some issues with shipping delays and getting the title to the vehicle. All in all, between buying the car, getting the car, and having it properly titled, it took over a month, and I had to get two temporary tags. With all this said, the sales person and the dealership was very responsive and professional, and helped me through the whole ordeal. More

Report | Print

Called about a 2024 Tesla Model S that sold before I could get to it but my salesperson (Starla) informed me of a 2022 Plaid that just came off the truck. Black on black, everything I wanted. She got me could get to it but my salesperson (Starla) informed me of a 2022 Plaid that just came off the truck. Black on black, everything I wanted. She got me through the process quickly and I was able to fly down on the weekend to drive it home. Looked over the vehicle with Tesla and confirmed it was in great condition. Love the car and would highly recommend the dealership. Great cars, great price. More

Report | Print

Jordan and the entire team were incredible. Provide all the info in a timely manner Just amazing customer service and I highly recommend them Provide all the info in a timely manner Just amazing customer service and I highly recommend them More

Report | Print

Kali was amazing from start to finish. She made the process feel so easy and we really enjoyed having her as our salesperson for this vehicle. I would feel confident in recommending her to She made the process feel so easy and we really enjoyed having her as our salesperson for this vehicle. I would feel confident in recommending her to all of our family and friends, 10/10 service! More

Report | Print

I had an excellent experience working with Jimmy Adams at Birmingham Luxury Motors. Everyone was friendly and professional. Jimmy gave highlights about the car I chose and he was spot on. The entire buying p Birmingham Luxury Motors. Everyone was friendly and professional. Jimmy gave highlights about the car I chose and he was spot on. The entire buying process was smooth, without pressure and stress-free. I highly recommend Jimmy if you’re in the market for a car. More

Report | Print

I don't even know where to begin I have been searching for over 6 months and I found it called and spoke to Wesley he was incredibly reassuring and kind and told me the 2017 model S 75D was in stock so we for over 6 months and I found it called and spoke to Wesley he was incredibly reassuring and kind and told me the 2017 model S 75D was in stock so we went back and forth n the price I was willing to pay cash but Wesley convinced me to finance to receive an additional $300 off we settled on a price and believe it or not this is where the nightmare began i signed 3 different contracts digitally and was told I needed a liquid signature and they would be sending me more paperwork to print off and overnight to them I agreed and then waiting for over 4 hours I had enough and I called.... system updates.... it will be to you within an hour.... 2 more hours post office is getting ready to close so I call again here's a qr code to scan and you can sign this way Wesley assuring me he would be in contact updating me waited and waited for an update so called back the next day Wesley is not in today but the gentleman that did the research to find out what was going on was super friendly honestly the only reason I clicked on recommended this dealership and gave the dealership a higher rating but enough about that I find on Monday that it has finally been listed to be shipped and would be picked up Wednesday and delivered Thursday..... today I get pictures of said car getting ready to be shipped and to my surprise its a diffrent car white interior... this wasn't the car I ordered and guess what ?? The right car just sold yesterday called Wesley immediately and told him it wasn't right that this was bait and switch.... his response.... "if that's what you say I did then I take full responsibility" im giving Wesley 21 hours to make this right he is well aware but still has the no care attitude and even laughed at me the last time I told him I would give him one last chance to go above and beyond to make it right.... I mean they already have my money its all paid for plus im a man that believes in second chances and everyone else there has been super nice and respectful but this is the worst salesmanship I have seen in my 20+ years as a retail manager the biggest slap in the face the correct vehicle is still listed for sale on multiple sites More

Report | Print

Everyone was very courteous and knowledgeable. The store hours made it very convenient to make an appointment. The store hours made it very convenient to make an appointment. More

Report | Print