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Lance Smith

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Lance Smith

Lance Smith | Page 22

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6

934 Reviews

Overview Reviews (934) Inventory (308)

4.6

934 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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934 Reviews of Lance Smith

July 13, 2024

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Employee Rating

Lance is amazing! He always takes care of any issue that my vehicle has and goes over an beyond! He always takes care of any issue that my vehicle has and goes over an beyond! More

by Scott414

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 15, 2024 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We will surely pass along your kudos to Lance!

July 11, 2024

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Employee Rating

Lance did a great job helping get our engine replacement completed in a reasonably timely manner completed in a reasonably timely manner More

by Jm owner

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jul 12, 2024 -

Lithia Hyundai of Reno responded

Hello there! Thank you for the positive review. We truly appreciate your support and will surely pass along your kind words to Lance. Until next time, safe travels!

June 30, 2024

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Employee Rating

Our service advisor, Lance, is excellent. We were having an extensive service and a loaner was provided. The car was ready within the time frame provided and we were notified via text. I’m ha We were having an extensive service and a loaner was provided. The car was ready within the time frame provided and we were notified via text. I’m happy to recommend the dealership. More

by Tagrove

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 01, 2024 -

Lithia Hyundai of Reno responded

Thank you for recommending Lithia Hyundai of Reno! We're glad to hear Lance provided excellent service and that everything went smoothly with your car. We appreciate your feedback!

June 29, 2024

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Employee Rating

I appreciate the service center very much. Not only are they quicker then Estimation, they also are very kind about helping out with rides And are very kind. Not only are they quicker then Estimation, they also are very kind about helping out with rides And are very kind. More

by Jennangel73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chantel Hughes

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Jul 01, 2024 -

Lithia Hyundai of Reno responded

Hello, we're delighted to hear that our service center at Lithia Hyundai of Reno exceeded your expectations with their efficiency and kindness. Thanks for sharing your positive experience!

June 29, 2024

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Keep up the good work , more power stay positive, doing great excellent costumer service, A doing great excellent costumer service, A More

by rey

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 01, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. Until next time, safe travels!

June 25, 2024

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Employee Rating

I use the dealership because of Lance and Dan. They are honest and trustworthy, know excellent customer service. They are honest and trustworthy, know excellent customer service. More

by lindatyson1945

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Dumham

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Jun 26, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback! We're glad to hear that Lance and Dan's honesty and excellent customer service keep you coming back to Lithia Hyundai of Reno. We appreciate your support!

June 20, 2024

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Employee Rating

Polite people who were very helpful. Took their time with me and made me feel comfortable. Took their time with me and made me feel comfortable. More

by Tcerda2003

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Everett Clunie , Chantel Hughes, David Lennox

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Jun 21, 2024 -

Lithia Hyundai of Reno responded

Hello there! Thank you for choosing Lithia Hyundai of Reno. We truly appreciate your support and hope to see you again down the road.

June 17, 2024

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Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Bryan Mazariegos, Trisha Stone , Chantel Hughes, Donald Ostrom, Matt

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Jun 18, 2024 -

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 15, 2024

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Employee Rating

Lance was great. Robert the tech was great! These two guys need raises! They’re amazing. Overall great experience. Robert the tech was great! These two guys need raises! They’re amazing. Overall great experience. More

by ramirezy13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 17, 2024 -

Lithia Hyundai of Reno responded

Thanks for the fantastic feedback! We're delighted to hear that Lance and Robert made your experience at Lithia Hyundai of Reno exceptional. We'll be sure to pass along your praise!

June 13, 2024

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Employee Rating

Lance Smith is an asset to the company and is great at customer service. Thank you all you do Lance. customer service. Thank you all you do Lance. More

by dpeterson0711

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 13, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! Lance will be thrilled to hear that you enjoyed your visit. Until next time, safe travels!

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