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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 4

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
926 Reviews
4.6

926 Reviews

Write a Review

926 Reviews of Lance Smith

April 23, 2026

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Employee Rating

Always friendly and great service. They do a great job taking care of their customers. Lance is amazing More

by GinaPrice
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 24, 2026

Lithia Hyundai of Reno responded

Hi Gina, thank you for the review of Lithia Hyundai of Reno! We will be sure to pass the praise along to Lance. See you next time!

Apr 23, 2026

GinaPrice responded

You will get the greatest service at Reno Hyundai

April 10, 2026

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Employee Rating

Great experience as usual Always pleasant to have regular maintenance done. Always friendly crew! Trusting their recommendations More

by SOLE13
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 13, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your positive experience at Lithia Hyundai of Reno! We're pleased to hear everything went seamlessly, and are so grateful to have your trust and business! We look forward to serving you again in the future. Safe travels!

April 05, 2026

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Employee Rating

He is by far the best service person I've ever worked with . I want to give him a100 score. I've bought a new Hyundai every two years and Lance is the only person I'll let touch it. He delivered my car t More

by Kimmiesuefisherkimiwho
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 06, 2026

Lithia Hyundai of Reno responded

Thank you for your review of Lance and Holly! We are thrilled to hear that you are in such capable hands here. Your support means everything to us!

April 04, 2026

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Employee Rating

Great communication, quick service Lance was great at communicating. He kept in touch through calls, voicemails, and texts. Although my warranty and shipping took over a week, the actual servicing took o More

by Brandibrennan
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 06, 2026

Lithia Hyundai of Reno responded

We love hearing that Lance went above and beyond to ensure your service process was seamless and efficient. Thank you for choosing Lithia Hyundai of Reno and for sharing your kind feedback! Safe travels ahead!

April 03, 2026

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Employee Rating

The problem has only been partially fixed. The cracking soon from the rear hatch is back but not as bad. May need to make another appointment and adjustment. More

by cfjuneau
Recommend Dealer
No

Other Employees Tagged: Lance Smith

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Apr 21, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with us. It’s unfortunate to hear that the issue has not been fully resolved. I would appreciate the opportunity to speak with you directly to discuss this further and work toward a resolution. At your convenience, please reach out using the contact information below. I look forward to hearing from you soon. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 02, 2026

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Great service, had some recalls to get finished up, they were able to get them all handled in one day, and pretty quickly, thanks. More

by brendanjryan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Lithia Hyundai of Reno responded

Hi Brendan, it's great to hear our team got you taken care of quickly and seamlessly! Thank you for choosing Lithia Hyundai of Reno, we hope to work with you again in the future. Safe travels!

April 01, 2026

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Employee Rating

Friendly Lance has always been great to work with My car was done quickly Excellent More

by sjstarbucks
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Apr 02, 2026

Lithia Hyundai of Reno responded

Thank you for the glowing review! We're pleased to hear you have always enjoyed working with Lance and the team. We look forward to serving you with the same great customer care at your future Lithia Hyundai of Reno visits. See you next time!

March 31, 2026

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Employee Rating

We love Hyundai. We have bought 5 cars from you and my son bought one too! Thank you! More

by lovesharks2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Holly Jensen, Devin Rogers, Chris Clark, Cesar Sanchez

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Apr 01, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!

March 27, 2026

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Employee Rating

The sirves representative are good at what they do. They check for any recalls on the vehicle with out me asking. Thank More

by Rene-a
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Lithia Hyundai of Reno responded

We are so glad you could depend on our team for thorough and attentive service! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. Drive safely!

March 21, 2026

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Employee Rating

After service my car is acting funny and jerking . Is louder than before going to take it in today and find out what’s happening. Had no issues before service????? More

by LORETTA_NESBITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Lithia Hyundai of Reno responded

Hello Loretta, I regret to hear that your vehicle is not feeling quite right after your recent visit. I understand how concerning that can be, especially when everything seemed fine beforehand. It’s good that you’re planning to bring it back in so we can take a closer look. I’d be more than happy to stay involved and help ensure everything is checked thoroughly. Please feel free to reach out to me at srobert@lithia.com or 775-446-5334. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

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