Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 6

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.7
933 Reviews
4.7

933 Reviews

Write a Review

933 Reviews of Lance Smith

March 16, 2026

Dealership Rating
Employee Rating

Great service and excellent customer service. Very easy and comfortable while I waited for my service to be done. Thank you Lithia Hyundai More

by robertlopez432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Robert, we are thrilled to hear that you had a positive experience with our team. Thank you for choosing Lithia Hyundai of Reno!

March 14, 2026

Dealership Rating
Employee Rating

service tech Lance Smith is great. manager Scott Robert is excellent and Iris is kind and courteous.I always rely on Scott Robert. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your wonderful feedback, Kris! We are thrilled to hear that you are always in good hands with our service team. Scott, Iris, and Lance will be pleased to hear your kind words. See you next time at Lithia Hyundai of Reno!

March 09, 2026

Dealership Rating
Employee Rating

When I purchased my vehicle the Hyundai manual said that in severe duty policy is oil changes at every 5000 miles...I was told at that time that Reno is.not severe duty...now you have changed.that policy bu More

by DBLUMKIN
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Mar 11, 2026

Lithia Hyundai of Reno responded

Hello, I appreciate you sharing your feedback. I understand how concerning it can be when the information provided during purchase appears to differ from the maintenance schedule outlined in the owner’s manual. Our goal is always to ensure customers receive accurate guidance regarding manufacturer maintenance recommendations and any complimentary service programs that may apply. I would be happy to review your specific situation and help clarify the details. Please feel free to reach out to me directly at the number or email below. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

March 05, 2026

Dealership Rating
Employee Rating

Went in to dealership for upgrade to anti-theft. The upgrade took under 2 hours and included a complimentary detailed system check. Most notable on system check was information regarding 2 engine be More

by Dprostinak
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 06, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Lithia Hyundai of Reno. Safe travels!

March 04, 2026

Dealership Rating
Employee Rating

It was very busy, but staff made sure I was greeted. The service took about an hour, which I found reasonable. More

by SUZ.GRONEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

Lithia Hyundai of Reno responded

We’re glad to hear the team took great care of you! Thank you for choosing Lithia Hyundai of Reno and for sharing your experience. We’ll see you next time!

February 19, 2026

Dealership Rating
Employee Rating

We are always satisfied with our service we receive, everyone is very pleasant, easy to deal with, and very accommodating with our needs. Thank you. More

by Kdm5638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Lithia Hyundai of Reno responded

We are always satisfied with your feedback! It's wonderful to hear that our team is always accommodating and pleasant to work with. Thank you for choosing Lithia Hyundai of Reno!

February 18, 2026

Dealership Rating
Employee Rating

The service was good found I need to get a something replaced which I already new More

by 1bravebumblebee
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Feb 19, 2026

Lithia Hyundai of Reno responded

Thank you for the review! We’re glad to hear the service went well and appreciate you sharing your experience. We’re here to help whenever you’re ready to take care of that replacement.

February 12, 2026

Dealership Rating
Employee Rating

Lance was nice to work with and the dealership provided me a nice car loan. I did email Lance with picture of the car after I received it back. Possible paint damage near the areas that were re-painted. I More

by Day.jennifer1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Lithia Hyundai of Reno responded

Jennifer, thank you for sharing your feedback about Lance and our team. We will send your message to Lance to handle your concerns about the paint. Please look for his follow-up soon. -Lithia Hyundai of Reno

February 11, 2026

Dealership Rating
Employee Rating

Lance is an amazing service specialist who pours himself into the customer. Every time I get my car worked on at Hyundai, Lance goes out of his way to make it an enjoyable experience. More

by JAKEW214
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Feb 11, 2026

Lithia Hyundai of Reno responded

Your review of our top-notch team member made our day! We'll pass your kind words along to Lance. See you next time, here at Lithia Hyundai of Reno!

February 11, 2026

Dealership Rating
Employee Rating

The salesman Dan and desk manager Chris were absolutely amazing. I had a wonderful experience because of them. More

by KRISTINA.M.STEIN
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham, Chris Meadows

Feb 11, 2026

Lithia Hyundai of Reno responded

Kristina, thank you for sharing your positive experience with Dan and Chris! We appreciate the trust you've placed in our team. Enjoy your new ride, and we hope to see you again at Lithia Hyundai of Reno!

...
6
...

Dealership Inventory (308 Vehicles)

used 2024 Toyota Corolla car, priced at $25,839
2024 Toyota Corolla
used
Classic Silver Metallic exterior
Automatic
Front-wheel Drive
used 2024 Chevrolet Equinox car, priced at $27,469
2024 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Mazda CX-30 car, priced at $33,397
2025 Mazda CX-30
used
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Hyundai Sonata car, priced at $23,844
2025 Hyundai Sonata
used
Carbon Blue exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Sonata car, priced at $33,085
2026 Hyundai Sonata
new
Serenity White exterior
Automatic
All-wheel Drive
used 2020 Hyundai Palisade car, priced at $20,227
2020 Hyundai Palisade
used
Hyper White exterior
Automatic
All-wheel Drive