Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 5

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.7
933 Reviews
4.7

933 Reviews

Write a Review

933 Reviews of Lance Smith

April 04, 2026

Dealership Rating
Employee Rating

Great communication, quick service Lance was great at communicating. He kept in touch through calls, voicemails, and texts. Although my warranty and shipping took over a week, the actual servicing took o More

by Brandibrennan
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 06, 2026

Lithia Hyundai of Reno responded

We love hearing that Lance went above and beyond to ensure your service process was seamless and efficient. Thank you for choosing Lithia Hyundai of Reno and for sharing your kind feedback! Safe travels ahead!

April 03, 2026

Dealership Rating
Employee Rating

The problem has only been partially fixed. The cracking soon from the rear hatch is back but not as bad. May need to make another appointment and adjustment. More

by cfjuneau
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Apr 21, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with us. It’s unfortunate to hear that the issue has not been fully resolved. I would appreciate the opportunity to speak with you directly to discuss this further and work toward a resolution. At your convenience, please reach out using the contact information below. I look forward to hearing from you soon. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 02, 2026

Dealership Rating
Employee Rating

Great service, had some recalls to get finished up, they were able to get them all handled in one day, and pretty quickly, thanks. More

by brendanjryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Lithia Hyundai of Reno responded

Hi Brendan, it's great to hear our team got you taken care of quickly and seamlessly! Thank you for choosing Lithia Hyundai of Reno, we hope to work with you again in the future. Safe travels!

April 01, 2026

Dealership Rating
Employee Rating

Friendly Lance has always been great to work with My car was done quickly Excellent More

by sjstarbucks
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 02, 2026

Lithia Hyundai of Reno responded

Thank you for the glowing review! We're pleased to hear you have always enjoyed working with Lance and the team. We look forward to serving you with the same great customer care at your future Lithia Hyundai of Reno visits. See you next time!

March 31, 2026

Dealership Rating
Employee Rating

We love Hyundai. We have bought 5 cars from you and my son bought one too! Thank you! More

by lovesharks2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!

March 27, 2026

Dealership Rating
Employee Rating

The sirves representative are good at what they do. They check for any recalls on the vehicle with out me asking. Thank More

by Rene-a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Lithia Hyundai of Reno responded

We are so glad you could depend on our team for thorough and attentive service! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. Drive safely!

March 21, 2026

Dealership Rating
Employee Rating

After service my car is acting funny and jerking . Is louder than before going to take it in today and find out what’s happening. Had no issues before service????? More

by LORETTA_NESBITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Lithia Hyundai of Reno responded

Hello Loretta, I regret to hear that your vehicle is not feeling quite right after your recent visit. I understand how concerning that can be, especially when everything seemed fine beforehand. It’s good that you’re planning to bring it back in so we can take a closer look. I’d be more than happy to stay involved and help ensure everything is checked thoroughly. Please feel free to reach out to me at srobert@lithia.com or 775-446-5334. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

March 19, 2026

Dealership Rating
Employee Rating

I brought in my suv for an oil change. The mechanic name Cuong Ngo was the random mechanic i had for this service. He did a thorough detailed inspection and pointed out all the issues and More

by THANHDIEP775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Hai Ngo

Mar 20, 2026

Lithia Hyundai of Reno responded

We’re happy you had such a great experience with Cuong! It was a pleasure servicing your SUV, and we hope you visit us again for all your future auto needs! -Lithia Hyundai of Reno

March 16, 2026

Dealership Rating
Employee Rating

Always treated with respect and given much needed information. Work is completed in a timely manner as well. Thank you ! More

by NDMOLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback! We are glad to hear our team provides respectful service and completes work efficiently. We appreciate your business at Lithia Hyundai of Reno! Safe travels!

March 16, 2026

Dealership Rating
Employee Rating

They helped me and made sure I was comfortable and got the part I needed and installed it quickly. Can't tell you how happy I was to feel like a customer that they cared for. More

by nimitznavynick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas

Mar 17, 2026

Lithia Hyundai of Reno responded

It's wonderful to hear that our team made you feel comfortable and cared for at Lithia Hyundai of Reno. We’re glad we could assist you quickly and efficiently. Thank you for your feedback!

...
5
...

Dealership Inventory (308 Vehicles)

used 2024 Chevrolet Equinox car, priced at $27,469
2024 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Mazda CX-30 car, priced at $33,397
2025 Mazda CX-30
used
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Hyundai Sonata car, priced at $23,844
2025 Hyundai Sonata
used
Carbon Blue exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Sonata car, priced at $33,085
2026 Hyundai Sonata
new
Serenity White exterior
Automatic
All-wheel Drive
used 2020 Hyundai Palisade car, priced at $20,227
2020 Hyundai Palisade
used
Hyper White exterior
Automatic
All-wheel Drive
used 2024 Jeep Compass car, priced at $20,499
2024 Jeep Compass
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive