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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
832 Reviews
4.6

832 Reviews

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832 Reviews of Lance Smith

September 21, 2025

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Thanks Lance and your team for everything you do. Great service as always have a GREAT day!!! More

by Larry T
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Recommend Dealer
Yes
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Sep 23, 2025

Lithia Hyundai of Reno responded

Thank you for the enthusiastic review! We’re thrilled to hear Lance and the team continue to deliver the great service you’ve come to expect. Your support means a lot; wishing you a GREAT day as well!

September 20, 2025

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Always provides great service in a friendly and timely matter wheath scheduled or in an emergency. More

by RUBICONG
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Recommend Dealer
Yes
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Sep 23, 2025

Lithia Hyundai of Reno responded

Thank you for the fantastic review! We're proud to consistently deliver friendly, timely service, whether it's a planned visit or an unexpected need. Your trust means a lot to us, and we’re always here to help keep you moving.

September 17, 2025

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The people are very friendly and always explain what your car needs. Thank you s More

by NGONZALEZ.NG81
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Recommend Dealer
Yes
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Sep 17, 2025

Lithia Hyundai of Reno responded

Hello, It is regrettable to see we could not reach our 5-star standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Olsen - Service Manager - jolsen@lithia.com

September 16, 2025

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Lance kept me informed on my vehicle through the whole process. He also helped with the insurance adjuster when she came out. I am very pleased. More

by JENNYLEEMCMILLAN
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Recommend Dealer
Yes
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Sep 16, 2025

Lithia Hyundai of Reno responded

Jenny, we are pleased that Lance provided helpful and communicative service throughout your process. Thank you for choosing Lithia Hyundai of Reno!

September 14, 2025

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My alignment isn't good unfortunately It veers to the right I'll be calling Monday I'm sure it's something simple More

by LASHGIRL
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Sep 15, 2025

Lithia Hyundai of Reno responded

Thank you for bringing this to our attention. We’re sorry to hear about this issue, and we’ll be sure to check your vehicle’s alignment for you. We’d be happy to assist with scheduling an appointment, so please feel free to reach out directly. -Lithia Hyundai of Reno

September 13, 2025

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They refused to honor my warranty. I had the last 3 years of oil records but not the first 2 years from moving etc. The connecting rod Came off and went through the engine block a kno More

by leahtorvinen
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Recommend Dealer
No
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Sep 15, 2025

Lithia Hyundai of Reno responded

Hello Leah, Thank you for bringing this to my attention. Our goal is to provide our customers with a professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Olsen - Service Manager - jolsen@lithia.com

Sep 15, 2025

Lithia Hyundai of Reno responded

Ms. Torvinen, We are sorry you feel as though the dealership didn't do everything in our power to assist you. When it comes to getting warranty work done we are with you... we don't want the factory to say no either, we want it covered as well. Problem is, when a customer is missing verifiable service records for nearly 54,000 miles worth of driving, the factory has a case for denying warranty repairs. Sometimes not having records doesn't mean the work wasn't done, which is why in your case, the factory instructed us to remove the valve cover and document the condition of the interior of the valve train. And of course, after we provided the factory that documentation, they denied the claim. And again, that is not what we wanted, we wanted to fix your car, but they obviously saw something that indicated the preventative maintenance was not completed. Again, we are sorry the factory didn't give us another way to go, but this experience underscores the importance of documented routine maintenance. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 446-5334 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

September 11, 2025

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Lithia Hyundai in my experience is dedicated to customer service and satisfaction. From Josh in sales, Tony in finance and Lane Smith in Service. More

by DWNHOMBLUZ
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Recommend Dealer
Yes

Other Employees Tagged: Tony Roach

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Sep 11, 2025

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again soon.

September 05, 2025

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Your feedback website sucks. I had to reset password 3 times even though the new password was accepted. Other than that your dealership was great. Gabby, Levi, Lance, and Tony w More

by JUDGEROY
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Gaby Temprano, Levi Williams

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Sep 08, 2025

Lithia Hyundai of Reno responded

Hello, We apologize for any issues you had on the website, but we are happy to know your experience at the dealership was a positive one and that Gabby, Levi, Lance, and Tony delivered the kind of service that keeps you coming back. Four vehicles is no small milestone, and we’re honored to have earned your continued trust. Looking forward to helping with number five when the time comes!

Sep 06, 2025

JUDGEROY responded

The same night I purchased the vehicle I received an email asking for my feedback. I responded and when I got to the submit link I used my then current email and password. I received the message that that they were not acceptable. I double checked re-entered and received the same response. So I selected the link that asked for a login code. Instead of a code I was directed to enter a new password. So I did as I am older and sometimes enter stuff incorrectly. Then the most irritating thing about the experience happened. I was directed back to the login and had to re-enter all of the previous answers. I entered the brand new password and received the same invalid response. So I then performed the same steps a third time. I once again answered the same questions. This submittal, with the new first sentence, added. This was accepted. What needs to be fixed is to have the program return to where they left off. Normally, I wouldn’t have responded a second or third time but I didn’t want anything to reflect poorly on any of the employees who helped me. I want to state that while I still get upset with the trade in on a prior purchase and feel it was not settled satisfactory I don’t hold grudges and continue to return. This purchase is my 4th from your dealership. While I like your product, your employees like Lance and Gabby are a large reason I continue to come back

September 04, 2025

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my service associate (Lance) was very pleasant and professional I appreciate being kept up to date on the timeline for the service Also a shout out to the shuttle driver(Jennifer I think)) Very pleasa More

by TAYLOR.CM54
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Recommend Dealer
Yes
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Sep 04, 2025

Lithia Hyundai of Reno responded

Hi Taylor, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

August 29, 2025

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Lance is always helpful and communicates with me every step of the way. He goes above and beyond and even now with my car and the problems I am having with my speakers he has been finding every way he can More

by djrbour15
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Recommend Dealer
Yes
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Sep 03, 2025

Lithia Hyundai of Reno responded

Thank you for your thoughtful review! Lance and our Lithia Hyundai of Reno team will be grateful to know that you consistently are provided with attentive, personable, and reliable service. Ensuring customers' issues get resolved is one of our top priorities, and it's clear that Lance continues to go above and beyond. We appreciate loyal customers like you and hope to continue building our relationship with you. Please don't hesitate to reach out if you have any questions. Wishing you safe travels ahead!

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