Landon Luchies | Page 3

Alma Ford responded

Thank you for your honest feedback. While we're glad Liv and TJ were able to take good care of you and stay after hours to complete your purchase, we're disappointed to hear about the condition of your truck at delivery. The concerns you mentioned—including the cleanliness of the vehicle, fuel level, oil change reminder not being reset, and the open recall—are not the experience we strive to provide and is NOT typical of us (we do not strive for "dirty used car salesman stuff") and it is definitely not how we normally operate. We appreciate you bringing these issues to our attention. Feedback like yours helps us identify where we need to improve and hold ourselves to a higher standard. Thank you for giving us the opportunity to earn your business, and we hope to have the chance to provide you with the five-star experience you should have received from the start. Thank you again for your feedback and for choosing Alma Ford.

Alma Ford responded

Thank you! We're thrilled to hear Landon provided such a great experience and took the time to explain everything and get it all set up for you. He's passionate about helping customers and works hard to make sure everyone feels comfortable and confident with their purchase. We truly appreciate your recommendation and your business. Enjoy your vehicle, and thank you for choosing Alma Ford!

Alma Ford responded

Thank you so much. We believe every customer deserves the same level of care and respect, no matter what they’re purchasing. We truly appreciate your business and are so glad you had a great experience with our team. Enjoy your vehicle!