Larry Kidd | Page 19

Purchase LS 500 We had purchased two LS 460 from Larry Kidd before. So when we wanted to buy an LS 500, we called him. He is knowledgeable, courteous and very help We had purchased two LS 460 from Larry Kidd before. So when we wanted to buy an LS 500, we called him. He is knowledgeable, courteous and very helpful and made the process very easy. More

by LEXIEHAREY Verified Customer Verified Customer

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What a great sales experience I had I was looking for a used car and I found the model, model year, and color online at Northside Lexus. When I contacted them I had the great fortune to I was looking for a used car and I found the model, model year, and color online at Northside Lexus. When I contacted them I had the great fortune to have Larry Kidd as my salesperson. He patiently listened to every desire and concern I had and responded with clear and direct answers and comments. He went above and beyond providing detail information and pictures of the vehicle. If you are interested in buying a car used car and you want a great salesperson helping you, then you should contact Larry Kidd. I am very grateful to Larry for making an experience, that I was thinking was going to be difficult experience into a very pleasant experience. More

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Perfect day. Everything was worth the drive, staff was extremely helpful willing to wait for me to come over from New Orleans. If I know anyone that is looking for Everything was worth the drive, staff was extremely helpful willing to wait for me to come over from New Orleans. If I know anyone that is looking for a car or if I ever need another, I’m headed here first. More

by neillanalcantra Verified Customer Verified Customer

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Only interested in the sale We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed to be addressed. When we left the dealership with the car we were told some of them had been addressed and others had not. When we got the car home we noticed none of them had been addressed. There was an open wire in the backseat and due to safety reasons with four children we arranged to bring it back the next week to be fixed. When I arrived at the dealership the receptionist contacted the Sales Associate and I waited for 15 mins. I was still waiting when I saw the Sales Associate come out to greet what I know to be a walk in without an appointment. I asked the receptionist what was going on as I had an appointment and been waiting for 15 mins. I still received no response. I then saw the Sales Associate getting water/coffee and I asked him if I was next on his list. He looked confused and didn’t recognize me which is surprising considering I purchased a car from him exactly a week before. I sat there for another ten minutes when a manager finally came to asssit me. He was able to help me quickly. However, the Sales Associate stopped by the managers office but never said hello, acknowledged me or apologized for the confusion. It was clear that all he cared about was the sale and had no other ongoing customer service. The Finance Manager was great and the Sales manager who assisted on my return visit was helpful but unfortunately the poor Sales Associate overshadows the entire experience. I have been a Lexus owner since 2008 and have used Westside Lexus in the past. This is my first experience with Northside and will certainly be my last! More

by mlamadri Verified Customer Verified Customer

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A really nice experience I went prepared for the defensive tackle by the salesman but to my surprise........ JJ Kim walks up and introduced himself. I was very pleased that h I went prepared for the defensive tackle by the salesman but to my surprise........ JJ Kim walks up and introduced himself. I was very pleased that he was cool, calm, and although professional yet, down to earth. I really appreciate the warm feeling instead of the norm of a pushy salesman. It was all about 'what I wanted to do' . Keep up the good work JJ and thank you so much! More

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The customer comes last on used cars These guys may be decent in their normal operations but I'd HIGHLY recommend thinking twice before coming in from out of town. Came in to buy a 2011 G These guys may be decent in their normal operations but I'd HIGHLY recommend thinking twice before coming in from out of town. Came in to buy a 2011 GX460 which was apparently a new arrival. Had the color, miles and options that we wanted so I called to purchase. Was told, Just came back from interior as it had some upholstery work done. So I thought, GREAT! Lets do this! The salesman Larry Kidd cautioned that I may need to wait a few hours as the paint was going to get a little touch-up work. So, my wife and I arranged financing before I headed out and all was well.. Or so we thought. Interior repair work was done. Car was not detailed, not even washed. Paint guy had barely started (I drug my feet and got there late at 11am to accommodate for this) The car was in much worse state than told. Scratches and dings all over that were purposely left out of the photo's and that it is going to take much longer than stated to get this done. My point being, I was on a schedule being from out of town and had the salesman just been Honest with me, I would have worked something else out. To cap it all off, their finance department is in the 19th century electronically. I wanted the car to be in me wife's name because I carry all of our debt and it weighs on my credit. We filled out a power of atty. and everything. At the last minute, we are told that CAPITOL ONE, who we are financing through.. Doesn't accept electronic docs and must have the originals. Hmm.. Not what Capitol One originally said and we called again to verify. Then, after an hour of chasing people at Cap One, the truth comes out.. Hamilton Dawes of Northside Lexus informs me the Northside Lexus doesn't want to accept the e-docs. This forces me to change financing at the last minute and now we have to come out of pocket on the sale because we are not dealing with our preferred finance company. Just a terrible experience with them. I would never go back and I would never recommend them. To top it all off, I get halfway home and stop to eat. As I'm walking back to the car, I notice that one of the parking sensors that was removed for paint, was not put back in. I text my salesman and he replies with a part number and a website of where I can buy them. Very disappointing! More

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F sport Several purchases and service visits to the dealer and I can say it’s one of my favorite when it comes to customer service Thank you all again and ag Several purchases and service visits to the dealer and I can say it’s one of my favorite when it comes to customer service Thank you all again and again! More

by F sport Verified Customer Verified Customer

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Purchase of 2010 RX350 Larry Kidd worked with us on the purchase of our first Lexus. He was knowledgeable and professional. We would definitely recommend this dealership and Larry Kidd worked with us on the purchase of our first Lexus. He was knowledgeable and professional. We would definitely recommend this dealership and Larry Kidd. More

by Randy and Holly Durrenberger Verified Customer Verified Customer

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Low Pressure Car Buying Experience If you want a low pressure used or new car buying experience definitely go to Northside Lexus I purchased a used Honda and found the buying experienc If you want a low pressure used or new car buying experience definitely go to Northside Lexus I purchased a used Honda and found the buying experience low pressure More

by M Menna Verified Customer Verified Customer

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Respectful, patient and professional staff The dealership's staff is very friendly and willing to treat you with patience and respect. You are not rushed or pressured to make a decision on a p The dealership's staff is very friendly and willing to treat you with patience and respect. You are not rushed or pressured to make a decision on a purchase. The staff is willing to offer you the best deal without hassle. I would highly recommend this dealership. We purchased a used truck which was of the highest quality and condition. More

by pierrepierre777 Verified Customer Verified Customer

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