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Tyler Stephens
Tyler	 Stephens, Sales Manager, Northside Lexus
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Tyler Stephens

Sales Manager

Northside Lexus

17925 North Freeway
Houston , TX 77090

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3 Reviews of Tyler Stephens

August 25, 2018

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"Excellent experience"

- CALCAP737 Verified Customer

The entire Northside Lexus experience was great. I enjoyed the fact that everything was low pressure, professional and pleasant. Randy was great to deal with and I liked that Tyler came by to make sure I was pleased with my experience. Every member of the staff I had any contact with was helpful and pleasant.

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Recommend Dealer
Yes

Other Employees Tagged: Randy Covert

Aug 27, 2018

Northside Lexus responded

Hi there, We are thrilled that Randy Covert and Tyler gave you fantastic customer service! Purchasing a vehicle should be an easy and pleasant experience, and I am so glad that they were able to provide that to you!

August 24, 2018

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"Always the Best Experience"

- mikeyb Verified Customer

I've been buying cars from Northside Lexus for 15 years. They never disappoint and go above and beyond in taking care of their guests. Feels like family. Highly recommend.

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Yes

Other Employees Tagged: Tim Karmout, Michael Van Cleave , Brent Penn

Aug 27, 2018

Northside Lexus responded

Hi Mikey, Thank you so much for being a loyal, long-time member of the Northside Lexus family! I am so thrilled that we have continually given you awesome service through the years! Our team greatly looks forward to continue serving you.

August 20, 2018

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"Only interested in the sale"

- mlamadri Verified Customer

We were pleased with our purchase and even complimented our Sales Associate on being proactive. However, there were a few items on the car that needed to be addressed. When we left the dealership with the car we were told some of them had been addressed and others had not. When we got the car home we noticed none of them had been addressed. There was an open wire in the backseat and due to safety reasons with four children we arranged to bring it back the next week to be fixed. When I arrived at the dealership the receptionist contacted the Sales Associate and I waited for 15 mins. I was still waiting when I saw the Sales Associate come out to greet what I know to be a walk in without an appointment. I asked the receptionist what was going on as I had an appointment and been waiting for 15 mins. I still received no response. I then saw the Sales Associate getting water/coffee and I asked him if I was next on his list. He looked confused and didn’t recognize me which is surprising considering I purchased a car from him exactly a week before. I sat there for another ten minutes when a manager finally came to asssit me. He was able to help me quickly. However, the Sales Associate stopped by the managers office but never said hello, acknowledged me or apologized for the confusion. It was clear that all he cared about was the sale and had no other ongoing customer service. The Finance Manager was great and the Sales manager who assisted on my return visit was helpful but unfortunately the poor Sales Associate overshadows the entire experience. I have been a Lexus owner since 2008 and have used Westside Lexus in the past. This is my first experience with Northside and will certainly be my last!

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Recommend Dealer
No

Other Employees Tagged: Larry Kidd

Aug 24, 2018

Northside Lexus responded

Dear mlamadri, Thank you for your honest feedback about the experience you had at our dealership. I have met with both Larry and Tyler to discuss what happened and wanted to add my apologies to their recent calls. Clearly we fell short of our goal to give excellent service at all times and are using this example as a learning opportunity. I know it doesn't make up for your appointment time not being honored and the confusion while you were here, but I wanted you to know that we take missteps like this seriously and look to grow from them. If I can ever be of any assistance please don't hesitate to call. Sincerely, Tim Karmout, General Sales Manager 281-569-3308

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