Larry Kidd | Page 20

Northside Lexus RESTORED MY FAITH I searched for a specific certified RX 350 for 4 LONG MONTHS. Background: I’m a 60 yr old woman, searching for a Lexus by myself while my husband was I searched for a specific certified RX 350 for 4 LONG MONTHS. Background: I’m a 60 yr old woman, searching for a Lexus by myself while my husband was away on business. Since my local Lexus dealer did not have what I was looking for, I was forced to search out of state online. Many salespeople blew me off as if I was wasting their time, or never followed through on what they promised or what was agreed on, or out & out lied to me. Others were extremely difficult to work with. Some actions were so outrageous that I wanted to report them to Corporate Headquarters. What really surprised me was that I shopped ONLY Lexus dealerships & how mistreated I was. Not all, but more than I expected. Maybe I am accustom to the excellent service at my local Lexus dealership; Eskridge Lexus in Oklahoma City. Maybe I hold Lexus to a higher standard because I believe the Lexus vehicles are built to a higher standard. I don’t know - but what I discovered was Northside Lexus in Houston Texas had the RX350 I was searching for. My salesman was Larry Kidd (a nice guy & so funny - I could listen to him all day). More importantly is that Larry knew his inventory. As simply as that may sound, I’m surprised how many don’t. I told Larry which car I was interested in & he had it ready for me when I arrived. WOW - it’s those simply acts that are impressive but you don’t see anymore. I also dealt with Larry’s manager, Christian Craioveanu (easier to call him CC). I would describe Christian as young, eager and intelligent. Northside Lexus is lucky to have him. Anyway, at one point I thought the deal went south and I would have to fly home instead of driving to see my husband. I was so upset & exhausted that I wanted to cry. Larry & CC turned it all around & made it right! CC orchestrated the complicated transaction after hours & was ready for me when I returned the following morning. CC’s word is as good as gold. By far, this has been the best car buying experience I have ever had. Even the dreaded paperwork was fine tuned. Have you ever experienced being trapped in a auto dealerships finance department/office and you’re there for so long that you want to scream? Not at Northside Lexus. Caleb did all he needed to do - thoroughly & completely at lightening speed. Thank you Caleb - I really appreciated your help. I also have to say that the guys behind the scene (in the shop somewhere) have their act together. You Rock! All of you are exceptional. Thank you all very very much. You restored my faith. I am so happy. Sincerely; Kathy H More

by Kathy H. Verified Customer Verified Customer

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Excellent service Friendly and professional. Genuinely care about the customer and willing to go extra mile to make the customer happy, even if it means have to stay wa Friendly and professional. Genuinely care about the customer and willing to go extra mile to make the customer happy, even if it means have to stay way past normal business hours to complete the work. More

by WSONG2000 Verified Customer Verified Customer

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