"A Good Experience "
I was reluctant to stop by the dealer but I am glad I did. The RX350 F Sport caught my eye and well, let’s just say I drove home in it.
I received a great trade in value and am pleased with the financing terms.
Both Alex and Cristian were great.
"Exceptional Car Buying Experience "
Best car buying experience ever! Northside Lexus really exceeded my expectations, which is not easy. I felt like a winner as I drove away in my new car. I got an excellent price and made a lifetime connection with a dealership I am confident will look out for my best interest and everyone I refer. My Salesman, Eddie Washington, was able to immediately make me feel comfortable and was extremely patient with me throughout my purchase. I could not have been more impressed with the professionalism and courtesy shown by him and all the staff I encountered at this dealership. This above bar service continued when I worked with the Sales Manager, Cristian Craioveanu, who went to great lengths to ensure I could experience the maximum benefit of my car without any additional of out-of-pocket expense to me. In short, Cristian pulled off a major feat, and I am truly grateful. I highly recommend Northside Lexus. They definitely make you feel like you are more than a customer. They make you feel like family.
"My go to place for vehicles"
I have enjoyed a relationship with Northside Lexus since 2012. Service has always been excellent. Friendly and no pressure sales. Looking forward to driving my new 2019 ES hybrid.
"Purchase of 2017 RX350"
Northside had the vehicle I was interested in. Although a purchase was not intended, Northside met our financial goal which included the trade in of a Lexus GS and we made the purchase. All Northside personnel were excellent.
Words are words and gestures are gestures. I wish I could convey this message, using more than just words but words are all we have. On behalf of the Grays Family. Thank You Ashley for such a personal experience! Christian and Steve(in finance) Awsome team work to make our dream work! Overall...Lexus North Houston get a 100% rating from us. No fuss, no hassle. Just great results! THANK YOU ALL......
"Above and Beyond"
Thank you, Christian and Service department for making may 44 birthday special. You and your team went out of your way to help me fix my car. Service did everything to make me feel comfortable. I watched the interaction with the other customers and it is the natural way Northside Lexus treats the customer. Everyone gets the five-star treatment (salesmen speak to you, service offers refreshments, and checks to make sure you are comfortable, they even offered a quiet lounge to take a cat nap.
"Low Pressure Car Buying Experience"
- M Menna
If you want a low pressure used or new car buying experience definitely go to Northside Lexus
I purchased a used Honda and found the buying experience low pressure
"Northside Lexus RESTORED MY FAITH "
- Kathy H.
I searched for a specific certified RX 350 for 4 LONG MONTHS. Background: I’m a 60 yr old woman, searching for a Lexus by myself while my husband was away on business. Since my local Lexus dealer did not have what I was looking for, I was forced to search out of state online. Many salespeople blew me off as if I was wasting their time, or never followed through on what they promised or what was agreed on, or out & out lied to me. Others were extremely difficult to work with. Some actions were so outrageous that I wanted to report them to Corporate Headquarters. What really surprised me was that I shopped ONLY Lexus dealerships & how mistreated I was. Not all, but more than I expected. Maybe I am accustom to the excellent service at my local Lexus dealership; Eskridge Lexus in Oklahoma City. Maybe I hold Lexus to a higher standard because I believe the Lexus vehicles are built to a higher standard. I don’t know - but what I discovered was Northside Lexus in Houston Texas had the RX350 I was searching for. My salesman was Larry Kidd (a nice guy & so funny - I could listen to him all day). More importantly is that Larry knew his inventory. As simply as that may sound, I’m surprised how many don’t. I told Larry which car I was interested in & he had it ready for me when I arrived. WOW - it’s those simply acts that are impressive but you don’t see anymore. I also dealt with Larry’s manager, Christian Craioveanu (easier to call him CC). I would describe Christian as young, eager and intelligent. Northside Lexus is lucky to have him. Anyway, at one point I thought the deal went south and I would have to fly home instead of driving to see my husband. I was so upset & exhausted that I wanted to cry. Larry & CC turned it all around & made it right! CC orchestrated the complicated transaction after hours & was ready for me when I returned the following morning. CC’s word is as good as gold. By far, this has been the best car buying experience I have ever had. Even the dreaded paperwork was fine tuned. Have you ever experienced being trapped in a auto dealerships finance department/office and you’re there for so long that you want to scream? Not at Northside Lexus. Caleb did all he needed to do - thoroughly & completely at lightening speed. Thank you Caleb - I really appreciated your help. I also have to say that the guys behind the scene (in the shop somewhere) have their act together. You Rock!
All of you are exceptional. Thank you all very very much. You restored my faith. I am so happy. Sincerely; Kathy H
Other Employees Tagged:
, Caleb in Finance.
"Cristian is hands down the next to work with."
Everything was up front with no surprises. They did everything they said and more. I would recommend to all my friends buying. Went to 4 other dealers and this was the easiest most transparent.
"Honest and Integrity"
- P Noriega
Christian is very honest and has alot of integrity I have worked with on a couple of purchases and I would not go with anyone else. he makes the process easy.
Thank you Christian