Larry O'Sullivan

This place has gone downhill fast in service the last couple of years. Service people have called my husband 5 times for this service call alone despite being told to call me (wife) for MY Jeep, and this couple of years. Service people have called my husband 5 times for this service call alone despite being told to call me (wife) for MY Jeep, and this has happened about 30 times overall since coming to this dealership for service the last few years, so apparently they think he (software engineer but with a d*xx) is the better person to talk to even though I (automotive journalist, no d*xx) need to approve repairs, which they went ahead with with NO APPROVAL on most recent updated level of repairs they didn't communicate the car needed. Repeatedly mixed up car appointments with my husband's since both were in for service recently for a Wrangler (different size, color, year, accounts) but didn't offer a loaner, didn't follow up, got mad (twice, different people) when I called to find out what was happening, left my car in the service bay for a whole week without telling me when I told them it was causing hardship due to disabilities in the family making mobility challenging, and charged me $2400 instead of original quote of $500 for a repair it didn't even need until I brought it in for maintenance the first time (it left making a terrible noise it didn't make when I brought it in, which was first allegedly just bushings, then ball joints, then tie rod and adjuster sleeve and several other parts they either declined to tell me about or are just charging me extra for nothing since the price went up another $700 since last estimate with no listed changes to service plans). I'm also allergic to their waiting room and only one service employee cares it's life threatening to wait for my car and even told me to come back tomorrow to drop it off when I was already there dropping it off while they were open, which made zero sense unless he just wanted to go home early. Super fun. Maybe next time they could just impale me with the axle and get it over with. At least then they would be addressing me directly. More

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Great service. Techs and Joe the manager take solid care of the customers. Never a problem Techs and Joe the manager take solid care of the customers. Never a problem More

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Thank you so much for the experience I had I am a very happy and satisfied customer thanks ☺️ again happy and satisfied customer thanks ☺️ again More

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Every one was courteous, and my work was done in a timely manner and every thing was done right the first time ! manner and every thing was done right the first time ! More

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