Larry Riddle

Ashleigh and now Jeremy do their best always to notify me on the progress of any work being done on my vehicle. I have dealt with Ashleigh for the past two years and she is great! One concern I had with my on the progress of any work being done on my vehicle. I have dealt with Ashleigh for the past two years and she is great! One concern I had with my last visit was my tires were not rotated as scheduled because the service technician said that after measuring the tread depth of my tires, being that the depths were good, my tires did not need to be rotated. My understanding is that tires naturally wear unevenly (e.g., front vs. rear, inside vs. outside), so rotating them moves them to different positions to ensure all four wear down at a similar rate, keeping tread depth uniform. This was the first time I ever heard that. More

by pjmedina Verified Customer Verified Customer

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I purchased a 2022 Tiguan R Line after test driving it. Drove back to Orlando and noticed a strange and very obvious whirring sound in the front suspension. It’s back in their service department being fi Drove back to Orlando and noticed a strange and very obvious whirring sound in the front suspension. It’s back in their service department being fixed with over $3k of parts. It’s covered under warranty and the staff have been exceptional, however, I’m not sure why the issue wasn’t noticed and resolved before putting it up for sale. I’m now a little concerned about what the future holds for this car? More

by sean.cary Verified Customer Verified Customer

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No pressure sales, lots of helpful advice. Awesome staff! Will definitely refer friends to them. Awesome staff! Will definitely refer friends to them. More

by GIGI6464 Verified Customer Verified Customer

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I had an outstanding experience at this dealership from start to finish. The staff I worked with (Dominic and Larry) were friendly, helpful, patient, honest and genuine. Dominic completely changed my view start to finish. The staff I worked with (Dominic and Larry) were friendly, helpful, patient, honest and genuine. Dominic completely changed my view point on how I feel about dealerships in such a positive way. I am very happy with my purchase and would confidently recommend this dealership to anyone in search of high quality service and a trustworthy team. More

by Mjbailey1207 Verified Customer Verified Customer

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A pleasant surprise with no sales pressure but helpful, knowledgeable staff. Worth my drive from Saint Petersburg! knowledgeable staff. Worth my drive from Saint Petersburg! More

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Very Disappointed With the Service Department I brought my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, the my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, they focused only on the most expensive repair and ignored the other concerns. My car still has the same start/stop issue, and nothing was done about it. I gave VW Lakeland another chance, but it feels like nothing has changed. The service department still seems more interested in upselling than actually fixing the problems I bring in. Unfortunately, I’m left with the same impression as before a dishonest and unhelpful dealership. I won’t be returning. More

by NOBELHERRERA Verified Customer Verified Customer

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Very pleasant, professional experience. Genuine and transparent representation. Very knowledgeable of the vehicle we were interested in. No surprises or pressure. Highly recommended! Genuine and transparent representation. Very knowledgeable of the vehicle we were interested in. No surprises or pressure. Highly recommended! More

by YESDEAR332000 Verified Customer Verified Customer

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Dan was great understanding my needs as a customer. I see he moving up in the company I see he moving up in the company More

by Jyazmer Verified Customer Verified Customer

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Amazing customer service from Danny and Larry. Danny was amazing from start to finish. Larry was also amazing as well. Danny was amazing from start to finish. Larry was also amazing as well. More

by britterin Verified Customer Verified Customer

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Friendly, professional and helpful. Had a appointment in the morning, the gentleman came out greet me , took a look at the problem and gave me a couple of reasons why this would happen, Had a appointment in the morning, the gentleman came out greet me , took a look at the problem and gave me a couple of reasons why this would happen, gave me a an idea of how long it would take to repair then set up a ride home for me and even arranged for me to be picked up when the vehicle was ready. Extremely helpful More

by Mkoly Verified Customer Verified Customer

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