Latzu Lara | Page 10

First of all, we drove 5 hours in the rain to look at the car. And we called ahead to let them know we would be coming. Once we got there and test drove the car things stalled and took forever. We did chit-c car. And we called ahead to let them know we would be coming. Once we got there and test drove the car things stalled and took forever. We did chit-chat a little with Jose, but we sat there for several long periods of time without any contact with the salesman or anyone. We came pre-approved for a loan and the salesman promised that they could beat the interest rate. We also asked that they not run our credit more than once as it shouldn't be needed more than once to check numerous financial institutions, however, it was actually run 3 separate times, not once but THREE times. Then when negotiating the price they slyly added a $3500 "reconditioning fee" into the figures thinking we wouldn't notice after a few back and forth negotiations. Luckily we did our homework prior so we caught it quickly. When brought it to their attention, they lied about it being there before until we proved it was not by the figures. As far as the finance guy - he was extremely rude and had absolutely zero personality. And forcing us to put the car on our insurance before processing the paperwork is also very shady. Texas law states we have 30 days to add a new vehicle. Like I said, we did our homework and we will never use this or any related dealership again nor will we recommend this dealership. It was not our first time buying a vehicle so the lack of explanation of the paperwork would not have been tolerated normally, but we mainly just wanted to get out of there since we had a 5 hour drive in the rain to go and had already been there too long as it was. And FYI - you might want to teach all your salespeople how to drive a manual transmission. More

by TX70 Verified Customer Verified Customer

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Good dealership with a professional sales and finance team. Too much negotiation for my liking. team. Too much negotiation for my liking. More

by dstedman Verified Customer Verified Customer

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Very efficient service. Was on kind of a time crunch and he was able to get me in and out of there in a timely manner. Was on kind of a time crunch and he was able to get me in and out of there in a timely manner. More

by rossguerra85 Verified Customer Verified Customer

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Friendly, knowledgeable, diligent, and courteous. .. That is hownI would describe the staff at your dealership. If a friend was interested in acquiring a new vehicle, I would definitely send them your .. That is hownI would describe the staff at your dealership. If a friend was interested in acquiring a new vehicle, I would definitely send them your way. More

by markrallison Verified Customer Verified Customer

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This is the second truck I buy from them and they always help me out. help me out. More

by Angel98reyes Verified Customer Verified Customer

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Dealership was clean with a lot of vehicle options associates were very informative and helped solve any issues with our purchase. I would recommend for anyone looking for a vehicle. associates were very informative and helped solve any issues with our purchase. I would recommend for anyone looking for a vehicle. More

by rebeccacastro82 Verified Customer Verified Customer

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I love the dealers, but ive had negative experiences with the actual products due to factory error. The car shouldve been checked before it was put on the market the actual products due to factory error. The car shouldve been checked before it was put on the market More

by veld_coaches_3h Verified Customer Verified Customer

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Very professional and personable. Met and went above our anticipated needs. Took care of us in a timely manner. Met and went above our anticipated needs. Took care of us in a timely manner. More

by tlm257 Verified Customer Verified Customer

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Nice and clean. Close to my home and had the truck I was looking for. Close to my home and had the truck I was looking for. More

by becker.johnfredirick Verified Customer Verified Customer

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The sales and supporting staff were Outstanding, professional and easy to work with. As a consequence, my overall experience was super positive. professional and easy to work with. As a consequence, my overall experience was super positive. More

by lenyoun Verified Customer Verified Customer

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