Latzu Lara | Page 3

I had an excellent purchase experience with Samantha Houston! Together we found just what I needed. Houston! Together we found just what I needed. More

by Daxdbh Verified Customer Verified Customer

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Josiah and Robert did an outstanding job of getting us the vehicle we wanted. They communicated well to ensure I was completely satisfied. the vehicle we wanted. They communicated well to ensure I was completely satisfied. More

by martin.j.moreno2 Verified Customer Verified Customer

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Gracie was amazing to work with. Will definitely recommend her to others and look for her in the future! Will definitely recommend her to others and look for her in the future! More

by crivera259 Verified Customer Verified Customer

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The dealership add in of nearly $3000 without good reason I felt was just excessive. The salesman said it was for a brake job including rotors plus bushings on the suspension, yet when we asked for the detai I felt was just excessive. The salesman said it was for a brake job including rotors plus bushings on the suspension, yet when we asked for the detailed maintenance report, he couldn’t produce it. The dealer came “down” $1500, but I feel like the total unexplained $3000 should have been taken off. It was only after we got done with finance that the salesman produced the dealer inspection report showing nothing was done to the vehicle. The finance guy tried to include gap insurance yet we put down $10000 - nearly 25% of the purchase price. He also tried to include an extended warranty for $5000 without asking me. When I asked, he said it was included with the price when really it would have been included in the financing, not the original price of the vehicle. He removed both at my request, but I felt he was less than transparent. In hindsight, it seemed a little shady. More

by ToddT Verified Customer Verified Customer

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Great experience from start to finish! The team was honest, helpful, and made the car-buying process easy and stress-free. I’m very happy with my purchase and the level of customer service The team was honest, helpful, and made the car-buying process easy and stress-free. I’m very happy with my purchase and the level of customer service I received. Shout out to Sam Villegas our cars salesman and Spencer- Sales Manager for a quick, smooth experience! Highly recommend! More

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This was the first time my wife and I purchased a vehicle in San Antonio. The whole process was quick and easy. Sam Villegas was an amazing salesman as well as Latzu in finance. It was nice to be in and out in San Antonio. The whole process was quick and easy. Sam Villegas was an amazing salesman as well as Latzu in finance. It was nice to be in and out in 2 hours More

by PASHLEY.RODRIGUEZ1984 Verified Customer Verified Customer

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It would've gotten a lot better that he just submitted with my bank needed instead of me having to do it myself with my bank needed instead of me having to do it myself More

by vincegomez68 Verified Customer Verified Customer

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Efficient Got me in quickly. Did not waste my time Friendly staff. Helpful as wee Did not waste my time Friendly staff. Helpful as wee More

by tomzoesam3 Verified Customer Verified Customer

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Worked with us on our request in a vehicle, what we wanted to stay around in monthly payment, and also staying later to get it completed. wanted to stay around in monthly payment, and also staying later to get it completed. More

by KLL_NELSON Verified Customer Verified Customer

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Very disappointed with my experience. I bought a used Dodge Hornet on December 19th, and less than three hours later the check engine light came on. I brought it back the next day and spe I bought a used Dodge Hornet on December 19th, and less than three hours later the check engine light came on. I brought it back the next day and spent hours waiting, repeatedly being told the car would be ready when it wasn't. Multiple times I was nearly sent away without a loaner or rental, despite just purchasing the vehicle. I was promised rental coverage but still ended up paying out of pocket. Communication was poor, and one manager was dismissive and unprofessional. The only positive part of this experience was Caitlin in the service department, who was communicative and helpful. Overall, this was a frustrating experience with broken promises and poor customer service. I would not recommend this dealership. More

by drawnfromthewater Verified Customer Verified Customer

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