Latzu Lara | Page 2

Everything was great until we hit the finance manager. We arrived at dealer at 6:00 pm. We had one used car we wanted. It was a cash deal. We didn’t get out until 10:30 pm with no car. The finance manager We arrived at dealer at 6:00 pm. We had one used car we wanted. It was a cash deal. We didn’t get out until 10:30 pm with no car. The finance manager took forever and ultimately never told us we couldn’t drive away with car. ACH, wire transfer, nothing was acceptable since the bank wasn’t open. Next day, wire transfer completed by 1:00 pm. Still the finance manager said no car and would need another day. This was terribly upsetting! He misled us and we believe it was all his fault we couldn’t get the car sooner. Be aware! More

by shoppdg2 Verified Customer Verified Customer

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This is our 3 vehicle purchase at this dealership. Sam is ALWAYS great to work with and Dennis was very kind. Sam is ALWAYS great to work with and Dennis was very kind. More

by jackie11990 Verified Customer Verified Customer

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Everything was good except for the service department recon fees that they were trying to charge. On top of the online pricing that the vehicle was listed at. $2990.00 for recon and an alignment on a veh recon fees that they were trying to charge. On top of the online pricing that the vehicle was listed at. $2990.00 for recon and an alignment on a vehicle that had 25,000 miles on it. More

by Rotary13bmazda Verified Customer Verified Customer

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Samuel was great super friendly and very easy to do business with, they service was excellent and i am very happy business with, they service was excellent and i am very happy More

by sgt_john1980 Verified Customer Verified Customer

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Regan was my salesman. .. there's a reason why I've bought 4 vehicles from him all within 6 months. That kid is exceptional at what he does! .. there's a reason why I've bought 4 vehicles from him all within 6 months. That kid is exceptional at what he does! More

by Stevepalmos Verified Customer Verified Customer

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Friendly and very attentive to the customer Understood what I was looking for and found the exact vehicle to meet my needs what I was looking for and found the exact vehicle to meet my needs More

by Geraldhires Verified Customer Verified Customer

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I had an excellent purchase experience with Samantha Houston! Together we found just what I needed. Houston! Together we found just what I needed. More

by Daxdbh Verified Customer Verified Customer

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Josiah and Robert did an outstanding job of getting us the vehicle we wanted. They communicated well to ensure I was completely satisfied. the vehicle we wanted. They communicated well to ensure I was completely satisfied. More

by martin.j.moreno2 Verified Customer Verified Customer

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Gracie was amazing to work with. Will definitely recommend her to others and look for her in the future! Will definitely recommend her to others and look for her in the future! More

by crivera259 Verified Customer Verified Customer

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The dealership add in of nearly $3000 without good reason I felt was just excessive. The salesman said it was for a brake job including rotors plus bushings on the suspension, yet when we asked for the detai I felt was just excessive. The salesman said it was for a brake job including rotors plus bushings on the suspension, yet when we asked for the detailed maintenance report, he couldn’t produce it. The dealer came “down” $1500, but I feel like the total unexplained $3000 should have been taken off. It was only after we got done with finance that the salesman produced the dealer inspection report showing nothing was done to the vehicle. The finance guy tried to include gap insurance yet we put down $10000 - nearly 25% of the purchase price. He also tried to include an extended warranty for $5000 without asking me. When I asked, he said it was included with the price when really it would have been included in the financing, not the original price of the vehicle. He removed both at my request, but I felt he was less than transparent. In hindsight, it seemed a little shady. More

by ToddT Verified Customer Verified Customer

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