Launi Kopa | Page 51

I came to your dealership for a manufacturer’s recall for my 2014 Sonata. The employees here were very friendly and helpful and the service on my car was done in a very reasonable time frame about one hour, my 2014 Sonata. The employees here were very friendly and helpful and the service on my car was done in a very reasonable time frame about one hour, thank you! More

by Ram Verified Customer Verified Customer

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I had a very good experience with the service dept. They advised me what needed to be done in a friendly and non pushy manner. Car was done same day. Kudos!! advised me what needed to be done in a friendly and non pushy manner. Car was done same day. Kudos!! More

by Helen123 Verified Customer Verified Customer

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Dropped off the car at 9am, they said an hour and a half. They called at 10:30, said it would be another hour. Showed up at noon... Not done yet. Didn’t finish until 2:15. Asked about clear coat peeling on t They called at 10:30, said it would be another hour. Showed up at noon... Not done yet. Didn’t finish until 2:15. Asked about clear coat peeling on the wheels, they didn’t mention anything about it when my wife picked the vehicle up, so I’m assuming they didn’t even bother calling to see if it would be covered under warranty. More

by Matthewcilvik Verified Customer Verified Customer

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I was very pleased how everything was handled, Launi explained everything to me that needed to be done and she also gave me a loaner vehicle so I would have overnight because my car was not going to be explained everything to me that needed to be done and she also gave me a loaner vehicle so I would have overnight because my car was not going to be done in time.As always a professional and courteous service department, never a complaint, thanks again for everything. More

by Terry Verified Customer Verified Customer

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I had an appointment for 10am. I waited for my car to be done until after 1:00pm. I made an appointment so I didn’t have to wait. We’ve made appointments on Saturdays and waited like that. I thought a Wedne done until after 1:00pm. I made an appointment so I didn’t have to wait. We’ve made appointments on Saturdays and waited like that. I thought a Wednesday morning would alleviate this long wait. We have purchased several cars from DCH and have been very satisfied. The service department is another story. We live close to a hour away so getting it serviced there is inconvenient and then the wait makes us not want to continue making that drive. More

by Jmcgee50 Verified Customer Verified Customer

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The service department is wonderful. And everything is great with my car I appreciate all there work and everything. But I will say to be charged $150 for two brake discs for the back of my car just for p great with my car I appreciate all there work and everything. But I will say to be charged $150 for two brake discs for the back of my car just for parts is outrageous. More

by RF4HIM Verified Customer Verified Customer

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Had oil change 8/1/20. Process was timely. However upon picking up car it was obvious little measures taken to protect customer from exposure. Dirty finger prints on steering, radio and foot print on mat. picking up car it was obvious little measures taken to protect customer from exposure. Dirty finger prints on steering, radio and foot print on mat. Had to disinfect car before feeling safe to drive it. Other dealerships are using paper mat covers on seats and mats and cleaning up after service. I am sure your customers would appreciate that as well. I had to purchase new vehicle after paying for new differential and only a day after having that done i had to come back in because differential fluiding was flowing out back of car which i was informed was fixed. Then i was told i would need to pay over another 1000 to get repaired. I was not pleased at that time with service. I want to believe that this is not a trend but I do have reservations. More

by SALLYD1 Verified Customer Verified Customer

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Always professional service. Personal and very friendly and warm. Experts at there customer service. Very knowledgeable and informative. I have been doing business with this group for years and warm. Experts at there customer service. Very knowledgeable and informative. I have been doing business with this group for years More

by ORIEN_HODGE Verified Customer Verified Customer

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Loni was excellent in getting my car fixed and back out in a matter of 3 days for a motor tht was on recall..thanks a bunch in a matter of 3 days for a motor tht was on recall..thanks a bunch More

by jennycook6 Verified Customer Verified Customer

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Always good service Service reminder emails are always helpful to keep me up to date, This last service for routine oil change was painless, Launi informed me there was a Service reminder emails are always helpful to keep me up to date, This last service for routine oil change was painless, Launi informed me there was a service update for one of the engine modules and that was done before Hyundai even sent me the letter. I really like this dealership and their service department. Any issues I had, they fixed. More

by NKRETSCH3 Verified Customer Verified Customer

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