Laura Hall | Page 56

Joseph Toyota of Cincinnati responded

We sincerely appreciate your feedback and recommendation. Your Joseph Toyota Service Team always aims to provide you with timely, efficient service. We're delighted that your experience was satisfying and smooth. Come back and see us again.

Joseph Toyota of Cincinnati responded

What a great experience! Thank you for stopping in. We're glad that Anderson and your Joseph Toyota Service Team took care of your vehicle in a timely, professional manner. Thank you for choosing Joseph Toyota for your automotive needs. Have a fantastic weekend!

Joseph Toyota of Cincinnati responded

Thank you, Eric! It was a pleasure to serve you and to take good care of your Camry. Your satisfaction is our goal. We're glad your Joseph Toyota Service Team's efforts met you expectations. Thanks again!

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention. We will delve into the matter further. We can state, however, that if you were dropping off your vehicle so we could work the oil change into the previously scheduled time appointments, we guarantee to complete the work on that day but not at a specific time. We sincerely apologize if this information was not communicated to you at the time you called or when you initially requested the oil change service. The cost for a full synthetic oil/filter change is competitive with other Certified Toyota dealers' Service Departments. You can always check josephtoyota.com>service>service-specials for coupons and monthly specials. If you would like to contact us, please call 513-385-1800, ext. 8311. Again, our apologies for any inconvenience and upset our Service personnel may have caused you. We would enjoy seeing you again. Thank you, Joseph Toyota of Cincinnati

Joseph Toyota of Cincinnati responded

Hello and thank you for your candid feedback and five-star recommendation. We enjoyed serving you and are glad you had a pleasant experience. Thank you for choosing Joseph Toyota of Cincinnati!

Joseph Toyota of Cincinnati responded

Being able to provide you with great service is what makes us happy. Thank you, Barry, for submitting this good-news review. We look forward to serving you for all your automotive needs. We appreciate your loyalty!

Joseph Toyota of Cincinnati responded

Thank you for sharing your good news! We enjoyed working with you to resolve the Prius's brake noise. Your satisfaction is our aim. Your Joseph Toyota Service Team extends their gratitude for this great feedback.

Joseph Toyota of Cincinnati responded

Thank you for letting us know about the new brake noise that appeared following full brake replacement service. We see that the issue has already been resolved and that your 2011 Prius is no longer making noise during braking. It is always our pleasure to assist you with your automotive needs. Best wishes from your Joseph Toyota of Cincinnati Service Team!

Joseph Toyota of Cincinnati responded

It was our pleasure to serve you! Thank you for sharing the highlights of your time with us and for letting us know that your Service Team met your expectations in so many ways. All of us at Joseph Toyota appreciate your recommendation.

Joseph Toyota of Cincinnati responded

We appreciate knowing some of the things you value about the service we provided. Thank you for choosing Joseph Toyota of Cincinnati for your automotive needs. We look forward to seeing you again!