Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 57

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

September 19, 2021

Dealership Rating
Employee Rating

Always good dealings with Joseph Toyota. Feel they care about keeping the custoner ahead of mechanical issues. More

by PEGGYSUE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2021

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 18, 2021

Dealership Rating
Employee Rating

I have always felt comfortable taking my van to Joseph Toyota. Fortunately I have not needed any serious repairs, but if I did this is where I would go. More

by MAWDOGMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2021

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

September 18, 2021

Dealership Rating
Employee Rating

Service was thorough and quick. The service attendant that greeted me was not mean but not friendly either. More

by PABLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2021

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 18, 2021

Dealership Rating
Employee Rating

Made appointment via phone for 10:30AM on 9/16/21 advance for oil change only. My car wasn’t ready until 12:56 PM. 2 hrs 26 minutes is terrible service. What’s the value in making an appointment at Joseph To More

by ELDERFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 22, 2021

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention and for speaking with us about it. We sincerely apologize for the inconvenience and lack of communication you had to experience. We empathize with you and are in the process of working toward a solution. Thank you for your patience and understanding. Your Joseph Toyota Service Team

September 17, 2021

Dealership Rating
Employee Rating

The service techs are very professional and informative. The service appointment was scheduled and delivered right on time. More

by KEITH51JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Joseph Toyota of Cincinnati responded

Thanks so much for your straight-forward review, Keith. We're glad to know that you had a great service experience and your Joseph Toyota Service Team met your expectations. We appreciate your business and the recommendation. Have a wonderful weekend!

September 12, 2021

Dealership Rating
Employee Rating

As soon as I get there i am always greeted with a positive attitude from the person I last saw when in . I am always treated great. More

by WLHEINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Nix

Sep 12, 2021

Joseph Toyota of Cincinnati responded

We appreciate your business and our team looks forward to serving you again soon!

September 11, 2021

Dealership Rating
Employee Rating

Andersen our service Technician was great and kept us informed about conditions with our Avalon. He worked well with keeping us informed with the status as well More

by CIVILCOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andersen 5 stars

Sep 11, 2021

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad our team provided you with great customer service, and we hope to see you again!

September 09, 2021

Dealership Rating
Employee Rating

Toyota Care Service & Recall Completed in a very timely manner. Night Drop very convenient for completion of Service Visit. 4Runner was returned on time and clean. More

by MICHAEL.MUNZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anderson

Sep 09, 2021

Joseph Toyota of Cincinnati responded

Michael, thank you for the feedback on your recent Service visit. We especially appreciate the mention of Night Drop availability. It was our pleasure to offer your timely, convenient, efficient service. Thanks again for choosing Joseph Toyota of Cincinnati for your automotive needs!

September 06, 2021

Dealership Rating
Employee Rating

My visit on 9/4 was excellent. The young lady who greeted me in the service department was pleasant and helpful. The fix was completed quickly. The reason for my visit was that I had been there 4 days previo More

by Etra304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Joseph Toyota of Cincinnati responded

Thank you for your feedback! We agree with your assessment and sincerely apologize for the issue we created. If the situation has not yet been corrected, please come back to our Service Department at your convenience and allow us to replace the missing locking lug nut. Again, please accept our apology for this unintended omission. Sincerely, Joseph Toyota of Cincinnati

September 04, 2021

Dealership Rating
Employee Rating

The lack of empathy and details of service that was expressed. Very unsatisfactory visit to the establishment. There could have been a better to address the problem More

by NICOWE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 09, 2021

Joseph Toyota of Cincinnati responded

Hello and thank you for contacting us through this feedback. We were saddened to learn that your recent experiences at Joseph Toyota's Service Department did not meet your expectations for customer service. We hope you will let us know how we might improve on your experience. Sincerely, Joseph Toyota of Cincinnati, 513-385-1800, ext. 8311.

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