Laura Hall | Page 58

My visit on 9/4 was excellent. The young lady who greeted me in the service department was pleasant and helpful. The fix was completed quickly. The reason for my visit was that I had been there 4 days previo me in the service department was pleasant and helpful. The fix was completed quickly. The reason for my visit was that I had been there 4 days previously for routine maintenance. The tires were rotated in record time and all appeared good. On Friday, I saw a lug nut on the floor of my garage. Upon inspecting the tires, I found that a second lug nut (the locking one) was gone. If Both had been lost on the road, I may not have noticed at all. I assume that in their haste, all of the nuts were not tightened. This is certainly a safety issue. More

by Etra304 Verified Customer Verified Customer

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The lack of empathy and details of service that was expressed. Very unsatisfactory visit to the establishment. There could have been a better to address the problem expressed. Very unsatisfactory visit to the establishment. There could have been a better to address the problem More

by NICOWE07 Verified Customer Verified Customer

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Extremely helpful and friendly.No long wait.That’s why I’ve been coming to this Dealership all these years. Have always been satisfied with the work and customer service experience. I’ve been coming to this Dealership all these years. Have always been satisfied with the work and customer service experience. More

by jdevine4 Verified Customer Verified Customer

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I'm glad I purchased the prepaid maintenance program. It helps encourage timely and regular maintenance for my vehicle and ensure smooth operations. Service was timely and professional. helps encourage timely and regular maintenance for my vehicle and ensure smooth operations. Service was timely and professional. More

by KLEIGH1916 Verified Customer Verified Customer

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Great customer service from service desk team to cashier. The time for just a routine service was quick and the team always kept me up todate The time for just a routine service was quick and the team always kept me up todate More

by bigst3amy Verified Customer Verified Customer

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Jason is very accommodating and friendly. Each time I have had my vehicle serviced at Joseph the experience has been great! All of the staff is very courteous!! have had my vehicle serviced at Joseph the experience has been great! All of the staff is very courteous!! More

by BETH.BAHR Verified Customer Verified Customer

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They took care of my needs promptly and got me back on my way. I will definitely be looking at Toyota on my next vehicle purchase just due to the experiences I’ve had with the service department compared to way. I will definitely be looking at Toyota on my next vehicle purchase just due to the experiences I’ve had with the service department compared to service departments I’ve dealt with elsewhere More

by PJASONP77 Verified Customer Verified Customer

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Service department was ready to accept the car on time. The reason for bringing in the car was to fix an issue with the adaptive radar. The issue could not be duplicated, however, I was fully satisfied wit The reason for bringing in the car was to fix an issue with the adaptive radar. The issue could not be duplicated, however, I was fully satisfied with the complete and plausible explanation. Although not planned, the service department completed the 10,000 mile checkup quickly and effectively. Great service More

by RICK.LINDEMANN Verified Customer Verified Customer

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My waiting time was less than an hour. Waiting room was clean and comfortable. Everyone I encountered was friendly and polite. I’m looking forward to my next visit. Thank you clean and comfortable. Everyone I encountered was friendly and polite. I’m looking forward to my next visit. Thank you More

by LEBRYANT67 Verified Customer Verified Customer

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Once I arrived at the Service Center the service was great! All of the staff were courteous, helpful, and knowledgeable. The service was timely and was completed in one half hour. I am very happy with t great! All of the staff were courteous, helpful, and knowledgeable. The service was timely and was completed in one half hour. I am very happy with the service. I believe that there may have some confusion early on with scheduling the service. I was set up for Saturday and planned to stay. After reconsidering, I called back to schedule the 60,000 maintenance. The person who answered the phone couldn't do the scheduling, but told me Kyle would call me back. That didn't happen. I then decided to keep my original appointment. It all worked out and I will schedule the other maintenance when it is convenient for me. Thanks again for the service! More

by LYNDAIRISH Verified Customer Verified Customer

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