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Laura Hall

Overview Reviews (776) Inventory (175)

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Laura Hall

Laura Hall | Page 66

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2

776 Reviews

Overview Reviews (776) Inventory (175)

4.2

776 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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776 Reviews of Laura Hall

June 19, 2021

Dealership Rating

Employee Rating

I have used Joseph Toyota Service Department since I purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of. purchased my vehicle. I have always been satisfied with the work provided. Any issue or questions I’ve had were taken care of. More

by KAKIGUN48

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your sales and service business and hope to see you again soon!

June 18, 2021

Dealership Rating

Employee Rating

Good experience overall but long wait for oil change. Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know Made appointment in advance and was surprised it took almost 2 hours. Perhaps overbooked. I don’t know More

by MKSUSSHINE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the recommendation! We're glad that we could provide you with overall good service during your appointment and we apologize for the extended wait time. We appreciate your business and patience. Looking forward to your next visit!

Jun 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and apologize for the unusually long wait, we appreciate your business and look forward to seeing you again.

June 16, 2021

Dealership Rating

Employee Rating

Everyone was really wonderful and helpful, and went above and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the w and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the way. More

by Cheri B.

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason

Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Cheri, it sounds like you had a genuinely marvelous experience at Joseph Toyota. Your Service Team's efforts are what we strive for daily: great customer service! Before, during, and after, we want you to know that we care about you and your vehicle. We look forward to seeing you again and thank you for your recommendation. Take care!

June 11, 2021

Dealership Rating

Employee Rating

I am always satisfied with Toyota service. This is why I have had Toyota vehicles for at least 30 plus years. Great Service and Customer Service have had Toyota vehicles for at least 30 plus years. Great Service and Customer Service More

by VANESSA.SANDERS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

The sentiments in your powerful feedback are what we strive for daily. Thank you for choosing Joseph Toyota and for being a loyal customer. We appreciate your business and your support, Vanessa! Your entire Service Team eagerly awaits your return.

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Vanessa! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 11, 2021

Dealership Rating

Employee Rating

By far the best Toyota service in the city. I have tried all of them and staff there is fantastic Highly recommend you try it. all of them and staff there is fantastic Highly recommend you try it. More

by cw

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Your entire Joseph Toyota Service Team extends their thanks to you for this amazing feedback and recommendation. We deeply appreciate your supportive comments. Come back and see us again!

June 10, 2021

Dealership Rating

Employee Rating

I was greeted immediately upon driving into the service bay and confirmed the reason for my scheduled visit. Since the service was expected to take 4 - 6 hours (95,000 mile fluid change) a very pleasant sh bay and confirmed the reason for my scheduled visit. Since the service was expected to take 4 - 6 hours (95,000 mile fluid change) a very pleasant shuttle driver took me home. More

by FMICHAELSCHMIDT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

F. Michael, Thank you for the kind words for our service department! We look forward to sharing your compliments with Laura and our team, and don't hesitate to let us know if we can be of further assistance.

June 10, 2021

Dealership Rating

Employee Rating

Jason was efficient and courteous as always! Sevice was quick and my car was clean when it was time to go. Thank you for threat sevice. quick and my car was clean when it was time to go. Thank you for threat sevice. More

by JAZZERDRAY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Jaeger, Jason Smith

Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jason to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

June 09, 2021

Dealership Rating

Employee Rating

Service was great, very prompt and friendly. Only one problem, no cookies! Work was completed as promised. Service department always does a great job. No issues. problem, no cookies! Work was completed as promised. Service department always does a great job. No issues. More

by HOARTJ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

We extend our gratitude to you for your loyalty to Joseph Toyota and thank you for choosing us for all your automotive needs. Please accept our apology for having run out of the always popular cookies. We appreciate your recommendation and will replenish the cookie supply before your next visit. Thanks again!

June 05, 2021

Dealership Rating

Employee Rating

I was not told that they were charging an extra $4.10 for misc charge. I was given a coupon but not happy that i misc charge. I was given a coupon but not happy that i More

by BELINDA_COFFEY67

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Belinda, thank you for being a loyal customer. We appreciate your business and are happy to explain the miscellaneous charge you questioned. If you look at your past invoices dated 4/24/2020 and 10/08/2020, you will see a miscellaneous charge on each of them. If your Service Adviser failed to remind you of this charge at your last appointment, we apologize for that oversight and invite you to return our phone call to discuss your concern and the portion of your feedback that ends mid-sentence. Thank you. We look forward to hearing from you! Joseph Toyota, 513-385-1800.

June 04, 2021

Dealership Rating

Employee Rating

Everything thing went well with 55,000 service visit. Even though we live in northern Kentucky and it’s a 40 minute one way trip from our home to the dealership, we have been bringing our Highlander to T Even though we live in northern Kentucky and it’s a 40 minute one way trip from our home to the dealership, we have been bringing our Highlander to Toyota of Cincinnati since we purchased the vehicle in 2015. More

by MEIERS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

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