Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 72

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2
776 Reviews
4.2

776 Reviews

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776 Reviews of Laura Hall

April 11, 2021

Dealership Rating
Employee Rating

Helped me get in even when I was late due to a traffic. Very helpful and nice and still worked efficiently to get my work done as soon as possible! More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2021

Joseph Toyota of Cincinnati responded

Thanks for your review, Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati!

April 11, 2021

Dealership Rating
Employee Rating

Service was great. No complaints. However; it’s really frustrating when other customers don’t wear masks correctly in the waiting area. It’s unsafe and I had to find new seating in the showroom to avoid e More

by TNFOULKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam - shop attendant - very courteous man.

Apr 12, 2021

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon! Concerning masks, we do offer complimentary masks to anyone entering Service without one and politely ask them to wear it. Some people have legitimate masked exemptions. Those are spelled out in the Governor’s order. If a customer claims to have that exemption we have no choice but to honor it. We have been inspected numerous times by the Board of Health and we have zero COVID violations with them. Television programs and stations will always be the choice of our customers. They select what they wish to view on the TV screens mounted in the front and rear Service lounges.

April 09, 2021

Dealership Rating
Employee Rating

Service department is efficient and friendly. The customer lounge is clean and well kept. Everyone is friendly. Service was performed quickly and with no problems. I bought my car here about 3 years More

by MKSCRUGGS888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Ward

Apr 09, 2021

Joseph Toyota of Cincinnati responded

We value your loyalty and recommendation! Thank you for taking time to craft detailed feedback about your experiences at Joseph Toyota. Chris Ward and your Service team extend their appreciation for your business and kind words.

April 08, 2021

Dealership Rating
Employee Rating

I have always been satisfied with the service I have received from you. Your employees are very pleasant and professional. Keep up the good work. More

by rheinsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Joseph Toyota of Cincinnati responded

Thank you for being a loyal Joseph Toyota customer! We appreciate your business and thank you for this wonderful feedback. Our goal is to provide the best possible service to all our customers and are delighted to know about yours. We'll keeping working hard to earn your recommendation.

April 08, 2021

Dealership Rating
Employee Rating

Excellent customer service & friendliness. It is always a pleasure to work with the crew at Joseph Toyota. They keep you informed every step of the way! More

by JSHEETS_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2021

Dealership Rating
Employee Rating

I received excellent service from Mr. Kyle May who immediately knew the navigation problem I was having. He explained the problem and corrected it. The other remaining service I received was excellent More

by JOECHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle May

Apr 08, 2021

Joseph Toyota of Cincinnati responded

Joe, Thank you for taking the time to share your thoughts on working with Kyle and our team. We're glad to hear we delivered such a great experience!

April 07, 2021

Dealership Rating
Employee Rating

My car was diagnosed and fixed in a timely fashion. I was not, however, told that there would be a diagnostic fee when I made the reservation. I learned of it when I dropped off the car. It would be go More

by MICHAEL251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Joseph Toyota of Cincinnati responded

Thank you, Michael, for providing this timely feedback about your experience at Joseph Toyota. We appreciate the recommendation! Ordinarily, service advisers alert customers to the diagnostic fee when an appointment is made. We do have an answering service that handles calls in a timely manner when the advisers are unavailable. They can schedule appointments; however, they do not provide information about fees. Regardless, we apologize for the inconvenience and hope to see you again.

April 07, 2021

Dealership Rating
Employee Rating

It was fine but I am waiting to see if it actually worked this time. Hopefully I will not be back again. So it was fine More

by haylmom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 07, 2021

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 07, 2021

Dealership Rating
Employee Rating

Always receive excellent service. Staff is friendly and courteous. Appointments easily made and no wait when car comes in for service. Appreciate text reminders regarding appointments. More

by KGBSNANA210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Joseph Toyota of Cincinnati responded

We appreciate your business and Laura and our service team look forward to serving you again soon!

Apr 07, 2021

Joseph Toyota of Cincinnati responded

Thanks for letting us know about your great experiences at Joseph Toyota Service. Your entire Service team appreciates your detailed feedback and timely recommendation. Have a fantastic day!

April 07, 2021

Dealership Rating
Employee Rating

This was the 5000 mile service, didn't take long and everything went smoothly. I liked that they washed the car and the cookies were a nice touch. More

by EPITSTICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your 5,000 mile service. It was our pleasure to provide you with a prompt, smooth experience and a sweet treat. We appreciate your recommendation and thank you for this valuable feedback. Come back and see us again!

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