Laura Hall | Page 75

Joseph Toyota of Cincinnati responded

Rose, thank you for sharing your wonderful experience with us! We are pleased to know you are enjoying your RAV4 Hybrid. Jason and your entire Service and New Car Sales teams extend their heartfelt thanks for your business and your recommendation. Come and visit us again soon!

Joseph Toyota of Cincinnati responded

Great feedback! Thank you for letting us know you found the lounge a comfortable place to wait and enjoy a cup of coffee on us! We'll work on the smiles and look forward to seeing you again. We appreciate you!

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's routine service. You can trust Tony to keep you updated on essential services to keep your vehicle in great shape. We appreciate the time you took to write this review of your recent experience, and hope we will see you again for the 90,000 mile check up.

Joseph Toyota of Cincinnati responded

Thank you for this fantastic review and strong recommendation! You really brightened our day with your comments. We are looking forward to seeing you in the future. Stay safe on the roads!

Joseph Toyota of Cincinnati responded

Hello, Chip, and thank you for purchasing your Tacoma from Joseph Toyota in 2020. We appreciate your business and understand your concern over four service visits within six months. From a service perspective, we do not see anything to cause concern about the truck's integrity. We see that you had basic service (Multi-Point Inspection and tire rotation) completed on 10/24/2020 at 55,351 miles and a full oil/filter change with MPI and tire rotation on 03/08/2021 at 60,141. These are typical 5,000- and 10,000-mile maintenance items. The Safety Recall service was essential to replace a low-pressure fuel pump, and Toyota covered all charges associated with parts and labor for this recall. Tire light issues will be a lifetime occurrence. All tires, including the spare, have a sensor. A flashing tire light indicates that the tire-sensing system has failed and requires service. A constant tire light indicates a tire pressure issue that should be looked at by a service technician to determine the cause. The causes range from seasonal temperature changes in pressure to a leaking valve stem, grave or slow-leak tire puncture, or excessive wear/age that keeps the tire from maintaining pressure. At the initial service, if our technician failed to reset the tire light, we sincerely apologize for any upset and inconvenience this caused you. We want you to feel secure in your Tacoma. If there is anything we can do to help you achieve that feeling, please don't hesitate to call us or stop by if you are in the area. We're here for you.

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback!

Joseph Toyota of Cincinnati responded

Your awesome review captures all the key features of what Joseph Toyota Service aims to provide to each and every customer. Thank you for summarizing them so beautifully and for recommending our service based on your recent experience. We appreciate your time and your business, David, and look forward to seeing you again.

Joseph Toyota of Cincinnati responded

Joan, thank you for bringing your concern to our attention. We apologize for not consulting you prior to addressing your vehicle's tire issue. The puncture in the tire tread was reparable and was fixed with a patch because your vehicle is new and has low mileage. After making the repair, the tire was remounted and balanced, all at no charge. If, however, you wish to purchase a new tire for your new car, please contact us. We will be happy to help you. Thanks again!

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!