Laura Williams | Page 3

Laura was excellent and took very good care of me, both on my arrival and when my car was finished. However, the time to rotate my tires and change my oil was a bit too long. on my arrival and when my car was finished. However, the time to rotate my tires and change my oil was a bit too long. More

by Junem561 Verified Customer Verified Customer

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Acadia 2026 having way too many issues to be this new of a vehicle, but Laura has been great with the loaners and timing. Christian has too. a vehicle, but Laura has been great with the loaners and timing. Christian has too. More

by rejones4 Verified Customer Verified Customer

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My car developed a loud noise but continued to run without issue. Laura was able to get me in the next day and had the issue resolved within a few hours. This is an example of the dedication to the cu without issue. Laura was able to get me in the next day and had the issue resolved within a few hours. This is an example of the dedication to the customer that I have always seen from this dealership. More

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It was a very good experience. Laura kept me informed and explained everything to me in an easy going informed way. I was very pleased. Laura kept me informed and explained everything to me in an easy going informed way. I was very pleased. More

by kingchas13 Verified Customer Verified Customer

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Pleasant experience. Laura Williams was very helpful and thorough. She stayed on top of everything and kept me appraised of what was necessary to fix the vehicle. Laura Williams was very helpful and thorough. She stayed on top of everything and kept me appraised of what was necessary to fix the vehicle. More

by Ckelly531 Verified Customer Verified Customer

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No appointment for my oil change. Came in and Laura took great care of me and had my truck done very quickly. A very fast and easy service visit Came in and Laura took great care of me and had my truck done very quickly. A very fast and easy service visit More

by DWTULA Verified Customer Verified Customer

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Outstanding customer service Support after the sale Friendly experience from all departments I have purchased 2 vehicles in 4 years and they are my dealership of my choice based on their outstanding su Friendly experience from all departments I have purchased 2 vehicles in 4 years and they are my dealership of my choice based on their outstanding support More

by flang3174 Verified Customer Verified Customer

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Starling Buick is the best on South Florida they’re have best prices excellent costumers service affordable and transparent sales people like Javier Ramirez very helpful I’m really appreciate this dealer. best prices excellent costumers service affordable and transparent sales people like Javier Ramirez very helpful I’m really appreciate this dealer. More

by Alexander Verified Customer Verified Customer

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Technician was good Bob, service. Individual was good leaving in messages good however we could not contact each other and talk verbally which was a inconvenience. Finally had contact Individual was good leaving in messages good however we could not contact each other and talk verbally which was a inconvenience. Finally had contact after car was repaired and dealership delivered car back to house which was outstanding. And quick. More

by WILFORDWTCGOLF Verified Customer Verified Customer

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Both the service manager and Laura Williams wasted my whole day. I told them I experienced a transmission shutter the week prior to my appointment. The recommendations in GMC's service bulletin TSB 04-06 whole day. I told them I experienced a transmission shutter the week prior to my appointment. The recommendations in GMC's service bulletin TSB 04-06-01-0291 were ignored. The bulletin states no lengthy service diagnostic is required and outlines the specific requirement for fixing this particular problem which is extremely common problem with these particular transmissions. The technician must perform a thorough fluid exchange using Mobil 1 Synthetic LV ATF HP (Part #19417577 / 19353429). This revised fluid contains new friction modifiers designed to eliminate the shudder. I was quoted a diagnostic fee of nearly $300, and then another $499 fee to drop the pan and then look around at the fluid and magnets in the pan. You guys know this is a problem and has been a common issue with General Motors 8L 90 transmissions. I initially was told when I showed up in the morning they would change the fluid out and it would be in the $400 range. It took until almost 5 o'clock Friday to recommend something outside of your very specific technical bulletin guidance. I asked for my keys back and left very disappointed after having driven four hours to get this service More

by bushman.christopher Verified Customer Verified Customer

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