Laurel O'Connor | Page 13

May 30 – Oil change and tire rotation. June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, t June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, they are all different. You will need to google it.” July 25 – Coolant leak on right side of engine. Laurel the serviced advisor called later and told me the cost. July 29 – Picked up F250 - $1059.78 Returned home and found the coolant reservoir empty!! Called dealership and asked for Laurel. Reply from same young man: “She’s at lunch.” Asked to speak to the service manager. Reply: He’s not available.” Began explaining my concern and was interrupted. “We are not incompetent . I’ll have Laurel call you.” and hung up. She called back a short time later. She advised me not to drive the truck with the reservoir empty and she had a gallon of antifreeze delivered. She was polite and professional. Refreshing change. I mixed the antifreeze per the directions and filled the reservoir to the specified level. Drove the truck a few miles and had to refill the reservoir. Will check level again tomorrow. Am concerned with possible engine damage! Today will be spent cleaning and polishing scratches on the chrome grill guard that your technicians used as a ladder. More

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Great service every time. Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy proc Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy process that took the headache away from car repairs. More

by charliewhitmer Verified Customer Verified Customer

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Did what was expected of a dealership. The service reps were courteous and helpful. Service was prompt. The service reps were courteous and helpful. Service was prompt. More

by amastronomer Verified Customer Verified Customer

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Was given a price of $250 and final bill was $650. Definitely an unwelcome surprise. Definitely an unwelcome surprise. More

by aphilyaw1 Verified Customer Verified Customer

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I have dealt with the dealership since owning a Ford and am very pleased with them. am very pleased with them. More

by OTRA Verified Customer Verified Customer

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They are attentive and I have never been disappointed in their response to my issues. their response to my issues. More

by RAMORRIS688 Verified Customer Verified Customer

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I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant and was looking to build a relationship with my 2 Fords, but this has left s sour taste in my mouth More

by RICKROTENBERRY2002 Verified Customer Verified Customer

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They are simply the best! Always smiling, willing to help and get you the best deal. Always smiling, willing to help and get you the best deal. More

by rdmitchelljr2 Verified Customer Verified Customer

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Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! Would take my vehicle back to this shop for needed repairs. Thanks! More

by FLOANDCUZZ Verified Customer Verified Customer

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My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best in the world!!! She's my Fav!!! More

by DELBERT.HICKS Verified Customer Verified Customer

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