Laurel O'Connor | Page 13

Quick and great service again. Helped us get in and get the problem resolved quickly. Helped us get in and get the problem resolved quickly. More

by skylinemama Verified Customer Verified Customer

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I took my vehicle in for a 60,000 mile service. The job was completed much faster than I expected and that gave me more time to complete other tasks that I needed to get done on that particular da The job was completed much faster than I expected and that gave me more time to complete other tasks that I needed to get done on that particular day. Very much appreciated. More

by Dennis P. Verified Customer Verified Customer

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by bobsmith22630 Verified Customer Verified Customer

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my experience was very good, she was very helpful with my car. It was done very quickly. car. It was done very quickly. More

by skprimerano Verified Customer Verified Customer

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They are always looking out for when your parts will be delivered and they dont forget a customer's needs. Laurel is very knowledgeable about her job and Front Royal Ford gets your vehicle in and get the r delivered and they dont forget a customer's needs. Laurel is very knowledgeable about her job and Front Royal Ford gets your vehicle in and get the repairs done. More

by wuddypecker Verified Customer Verified Customer

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The the folks that I dealt with on the service on our F250 were polite, professional, and thorough. F250 were polite, professional, and thorough. More

by miltongore48 Verified Customer Verified Customer

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Am told that the coolant leak and other issues on F250 have been repaired This is a result of the very fine efforts of Laurel O'Connor. have been repaired This is a result of the very fine efforts of Laurel O'Connor. More

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May 30 – Oil change and tire rotation. June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, t June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, they are all different. You will need to google it.” July 25 – Coolant leak on right side of engine. Laurel the serviced advisor called later and told me the cost. July 29 – Picked up F250 - $1059.78 Returned home and found the coolant reservoir empty!! Called dealership and asked for Laurel. Reply from same young man: “She’s at lunch.” Asked to speak to the service manager. Reply: He’s not available.” Began explaining my concern and was interrupted. “We are not incompetent . I’ll have Laurel call you.” and hung up. She called back a short time later. She advised me not to drive the truck with the reservoir empty and she had a gallon of antifreeze delivered. She was polite and professional. Refreshing change. I mixed the antifreeze per the directions and filled the reservoir to the specified level. Drove the truck a few miles and had to refill the reservoir. Will check level again tomorrow. Am concerned with possible engine damage! Today will be spent cleaning and polishing scratches on the chrome grill guard that your technicians used as a ladder. More

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Great service every time. Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy proc Highly recommend Front Royal Ford for any servicing you may need. Had me scheduled within 3 days, pick up and delivery of the vehicle. Very easy process that took the headache away from car repairs. More

by charliewhitmer Verified Customer Verified Customer

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Did what was expected of a dealership. The service reps were courteous and helpful. Service was prompt. The service reps were courteous and helpful. Service was prompt. More

by amastronomer Verified Customer Verified Customer

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