Laurel O'Connor
Laurel O'Connor at Front Royal Ford

Laurel O'Connor | Page 14

Service Advisor

Front Royal Ford

9135 Winchester Rd.
Front Royal, VA 22630

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4.8
171 Reviews
4.8

171 Reviews

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171 Reviews of Laurel O'Connor

July 15, 2023

Dealership Rating
Employee Rating

Was given a price of $250 and final bill was $650. Definitely an unwelcome surprise. More

by aphilyaw1
Service Price Transparency
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Service Communication
Recommend Dealer
No

July 13, 2023

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I have dealt with the dealership since owning a Ford and am very pleased with them. More

by OTRA
Service Time
Recommend Dealer
Yes

July 12, 2023

Dealership Rating
Employee Rating

They are attentive and I have never been disappointed in their response to my issues. More

by RAMORRIS688
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews , John Aguilar

June 30, 2023

Dealership Rating
Employee Rating

I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a More

by RICKROTENBERRY2002
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

June 14, 2023

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Employee Rating

They are simply the best! Always smiling, willing to help and get you the best deal. More

by rdmitchelljr2
Service Price Transparency
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Recommend Dealer
Yes

June 13, 2023

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Employee Rating

Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! More

by FLOANDCUZZ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff

June 12, 2023

Dealership Rating
Employee Rating

My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best More

by DELBERT.HICKS
Service Price Transparency
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Recommend Dealer
Yes

June 07, 2023

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Employee Rating

I've been going to this dealership for many years. Work was done on my truck that didn't need to be done. A brand-new shock was taken off my truck by the mechanic with a BS excuse. Needless to say, no More

by downscapes
Service Price Transparency
Workmanship
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Recommend Dealer
No

June 01, 2023

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Employee Rating

I will never go there again after spending $1400 a few weeks ago they lied and said I had bad break pads when they were just replaced More

by curtisharris703
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Zach Orndorff, Kristian Andrews , John Aguilar

April 22, 2023

Dealership Rating
Employee Rating

Disappointed that I couldn’t make an appointment for state inspection or at least drop the car off More

by pamlehew
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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