Laurel O'Connor
Laurel O'Connor at Front Royal Ford

Laurel O'Connor

Service Advisor

Front Royal Ford

9135 Winchester Rd.
Front Royal, VA 22630

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4.8
153 Reviews
4.8

153 Reviews

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153 Reviews of Laurel O'Connor

November 24, 2025

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Employee Rating

I had zero issues for a first time service customer. They quoted two hours because they were really busy but it was done in half that. More

by rlhicks0
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Recommend Dealer
Yes

Other Employees Tagged: Kristian Andrews

November 21, 2025

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As usual, excellent service and unusually prompt this time. I was in and out in less than an hour. More

by covel648
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

November 17, 2025

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All good, no problems. Thanks. All good, no problems. All good, no problems. All good, no problems. More

by RHAGA124
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

November 03, 2025

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Service department very polite, well organized, and good customer service. Everly taking well care of us and gone above and beyond our ask. More

by Hartfordjosh
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

October 13, 2025

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It was a great experience. The pick up and delivery was especially helpful! The driver was courteous and friendly! More

by markbaker4
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

September 16, 2025

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Only new vehicle I have ever had. Purchased service plan and have been completely satisfied with the dealership and the excellent service. Would highly recommend Front Royal Ford! More

by Mike Saville
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

September 11, 2025

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Easy check in and work completed in a timely manner. Comfortable waiting area with drinks More

by Waterboy0
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Recommend Dealer
Yes

September 10, 2025

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Laurel is a super nice person to work with and always does what she tells me she is doing. And always proffessional More

by Tlf2144
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Recommend Dealer
Yes

September 08, 2025

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Zac and his team always deliver and the communication is incredible. Thank you all for the great service. More

by Tony Kayal
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff

August 25, 2025

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Employee Rating

They are great. Very professional and take care of my truck like it is there own vehicle. More

by tim.reedy
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Jared Pence , Driver that picks up truck for oil change is very professional and he has been nice every time he brings it back. Also my work van gets serviced there and sometimes he gives me ride home when they working on it.

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