Lauren Farthing | Page 3

Was told car was ready drove 2 hours to get there to find out they did not even have a tire for my S63:AMG, not even an apology out they did not even have a tire for my S63:AMG, not even an apology More

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I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

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Great service Lauren did great very nice and very understanding. I was greeted very professionally I admire their hard work. understanding. I was greeted very professionally I admire their hard work. More

by jrjefferson35 Verified Customer Verified Customer

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This dealership has friendly, reliable service. Everytime I called, they were able to answer questions. Everytime I called, they were able to answer questions. More

by TBLYTHERS Verified Customer Verified Customer

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Everyone is always a pleasure when getting our car serviced. Communication is always so easy. serviced. Communication is always so easy. More

by FLOYD.LEIGHANNE Verified Customer Verified Customer

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And enjoyed riding with Mike and MB picking up the car bah bah bah and bah bah bah and More

by ROGERFARQUE Verified Customer Verified Customer

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Great honest customer service. Great place to do business without worry of being taken advantage. Great place to do business without worry of being taken advantage. More

by TJONES62 Verified Customer Verified Customer

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Always a great experience. Customer service like non other. Will be back for service. Thank uou Customer service like non other. Will be back for service. Thank uou More

by THOMPSONVAL6 Verified Customer Verified Customer

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Trusted people working for the company that are willing to give you the best choices for what would be best for your situation. to give you the best choices for what would be best for your situation. More

by TJONES62 Verified Customer Verified Customer

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Thank you Lauren, for you continued professional, outstanding and selfless customer service. Thank you much. outstanding and selfless customer service. Thank you much. More

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