Lauren Fusaro | Page 11

DCH Wappingers Falls Toyota responded

Barbara, thank you for your kind words! We’re so glad to hear our team was helpful and courteous. We truly appreciate your support and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for your kind review, Eduardo. We are happy to hear you received excellent and friendly service, and that Lauren Fusaro was informative, effective, and welcoming throughout your visit. We truly appreciate you choosing our dealership.

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff pleasant and the waiting area clean. We also appreciate your suggestion about using steering wheel covers and will be sure to share it with our service team.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our service team is always friendly, polite, and ready when promised. We also appreciate your patience with appointment availability and will continue working to improve scheduling so we can better serve you.

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear your service was completed quickly and that our team took the time to clearly explain the inspection and recommended work. We truly appreciate your trust and are happy to know you were pleased with the care and maintenance of your vehicle.

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re sorry you weren’t updated sooner on the status of your truck, and we appreciate you letting us know. Customer satisfaction is our priority, and we’d like the opportunity to make things right, please call us at (845) 288-0892. We look forward to serving you better next time.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your appointment was on time, and you enjoyed the video explaining your car’s overall condition. We appreciate you choosing us and look forward to your next visit!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re sorry to hear that the alignment still doesn’t feel right, that’s certainly not the outcome we want for you. If you’re not completely satisfied with the wheel alignment, we’d be more than happy to redo it at your convenience to ensure everything is corrected properly. Please reach out directly to your advisor, Lauren Fusaro, and she will gladly expedite your appointment to get this resolved as quickly as possible. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.

DCH Wappingers Falls Toyota responded

Thank you, Kevin, for the awesome review of DCH Wappingers Falls Toyota! We’re so glad your experience was painless and that you enjoyed the cappuccino! We appreciate you recognizing the team’s extra effort and look forward to seeing you again!