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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 12

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
262 Reviews
4.8

262 Reviews

Write a Review

262 Reviews of Lauren Fusaro

December 26, 2025

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Employee Rating

Great customer service and helped out alot. thank you to the team. Especially Josh, and Avi More

by HARNEET172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Joshua Johns, Judy Deems

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that our team provided great service and were able to help. Josh and Avi will be thrilled to hear your kind words. We truly appreciate your trust and support!

December 25, 2025

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Employee Rating

Simple and fast with good recommendations. Dealership is clean and inviting. Very comfortable waiting area. More

by nyctss
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re happy to hear that your experience was simple and fast, and that our recommendations were helpful. We’re also glad you found the dealership clean, inviting, and comfortable while you waited. We appreciate your feedback and look forward to your next visit.

December 25, 2025

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Employee Rating

No good No good because they just moved the tires no clean no charge and the car is like same thing than before go to the dealer More

by Porrastito4
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 20, 2025

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Communication was awful I was told my car service was going to take 2 hours and 30 minutes. I had an appointment at 9 am. Drop off my car before 9am. I didn't receive my car until 3 pm More

by Veronica.sordyl
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Dec 20, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 20, 2025

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Employee Rating

After spending $5400 the mechanic failed to tighten the other l plug oil leaked out. Which required my Toyota to be towed back to the Toyota to have it fixed. It took 3 days. I wasn't very happy x More

by mamac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2025

DCH Wappingers Falls Toyota responded

We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide. We appreciate you bringing this to our attention and would like the opportunity to address your concerns directly. Please contact us so we can review what happened and work toward a resolution.

December 19, 2025

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Very professional staff and they keep you very informed about the status of your car. More

by KATHYB723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear that our team was professional and kept you well informed throughout the process.

December 18, 2025

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I didn't have an appointment for an oil change and Lauren still accommodated me. Great service and dealership. More

by GENTIAN
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear that Lauren was able to accommodate you even without an appointment. We strive to provide great service to all our customers, and we appreciate your feedback. We look forward to seeing you again!

December 17, 2025

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Employee Rating

Lauren was great. Very very helpful when I arrived and helped plan next steps for my cars needs More

by Joseph.riccardi18
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 19, 2025

DCH Wappingers Falls Toyota responded

Hi Joseph, Thank you for taking the time to share your experience! We’re thrilled to hear that Lauren was so helpful in guiding you through the next steps for your car’s needs. We’ll be sure to pass along your kind words to her!

December 17, 2025

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Employee Rating

She was great ,! ! She answered all my Question. Good Customers services. Thank you. Very attentive with the customer More

by aneudyfernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you received attentive service and had all your questions answered. Your feedback means a lot, and we truly appreciate you taking the time to share your experience!

December 16, 2025

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Employee Rating

I deal with people all day. Lauren was a breath of fresh air. She is a keeper More

by GLGSTWINS
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience! We’re so glad to hear that Lauren made such a positive impression and provided a refreshing, standout level of service. We truly appreciate your kind words and your business, and we look forward to assisting you again at DCH Wappingers Falls Toyota in the future.

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