Lauren Fusaro | Page 10

DCH Wappingers Falls Toyota responded

Thank you for your kind words, Melissa! We’re glad to hear our team was respectful, helpful, and communicative during your visit. Keeping our facility clean and providing great service are top priorities for us. We appreciate your feedback and look forward to seeing you again at DCH Wappingers Falls Toyota!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re so glad Lauren was able to assist you quickly and take care of your emergency appointment. We appreciate your patience while the part was ordered, and we’re happy our team could help get your Prius C back on the road. Wishing you many more smooth miles on your journey to that 250K milestone!

DCH Wappingers Falls Toyota responded

Thank you so much for the amazing review! We truly appreciate you choosing DCH Wappingers Falls Toyota for not just one, but two vehicles! It’s great to hear our team was able to get you in and out the same morning while providing top-notch service and value. We’ll be sure to share your kind words with our awesome service advisors. We look forward to seeing you again next time!

DCH Wappingers Falls Toyota responded

Thank you so much for the incredible review! We’re honored by your kind words and thrilled to hear that you felt comfortable, well cared for, and professionally assisted throughout your visit. It truly means a lot to know you consider us the best dealership you’ve experienced. We sincerely appreciate your recommendation to your friends and family and look forward to continuing to serve you for years to come!

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re so glad to hear that you found our team nice and helpful. We also appreciate your note about the survey links and understand how they can feel excessive. Your input is valuable, and we’ll certainly keep it in mind as we work to improve the overall experience.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad your service was quick and that you enjoyed the video. Lauren will be happy to hear your kind words. We look forward to seeing you again in a few months!

DCH Wappingers Falls Toyota responded

Thank you so much for the wonderful review! We're thrilled to hear that you had an excellent experience with our team. We truly appreciate your recommendation and look forward to providing the same high-quality service to you and others in the future!

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.