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Lauren Hirshowitz

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Lauren Hirshowitz

Lauren Hirshowitz | Page 12

Sales Consultant

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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5.0

217 Reviews

Overview Reviews (217) Inventory (218)

Languages Spoken

English

Hebrew

5.0

217 Reviews

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217 Reviews of Lauren Hirshowitz

February 07, 2025

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Employee Rating

Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after t Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. More

by jimkort1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Craig Noe, Jennifer Ramirez, Paula Mejia, Joe Staropoli, Barry Wyman , Eric Pagan

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Feb 22, 2025 -

Rye Subaru responded

Dear James M. Kortleven, Thank you for sharing your feedback about your recent service experience at Rye Subaru. We value all customer reviews and appreciate the opportunity to address some details regarding your visit that were not included in your initial comments. During your visit, you presented your vehicle with one seat belt that had been chewed by your dog and another that was not retracting properly. You kindly offered to pay for the replacement of the first seat belt and believed the second should be covered under warranty. Upon inspection, our technicians discovered that the second seat belt also showed signs of chewing, similar to the first. Unfortunately, this type of damage is not covered by the warranty. We understand your frustration with this outcome and want to ensure that potential customers reading your review have all the pertinent information. We respect your decision to seek service at another dealership and wish you all the best. Sincerely, Eric Pagan General Manager Rye Subaru

Feb 10, 2025 -

jimkort1 responded

Mr. Pagan, Noone told me initially that the searlt belts were not under warranty and I would have to pay for them. I should have been notified about the cost up front. I had to call 2 times because I was never called back about when the seat belts were in. I called and left a message with the service manager after my dissatisfaction and noone called me back. Also, why did you bury the survey? What good is a survey if you dump the negative ones. Smells a bit fishy. Finally, I understand that I should pay for one of the belts. That why I told your rep about the dog. But I fail to understand how a dog can retract a belt and chew it. That belt had not been used when the dog was in the car. Your rep told me undrr no circumstances would Subaru replace a torn belt. I notified you of the belt issue the first time I brought the car in for a complimentary oil change. That was the first time I ever used your service dept. It had always been an issue like I told the first rep, so it is possible that there was a defect on that belt. This car is a 2024 with about 12k miles that I bought there, and I told you guys about the helt the dog chewed. You handled this wrong from the outset. Because I have no recourse with you all, I must warn others about how you conduct business. Im also stating.my case on other social media as well.

Feb 23, 2025 -

jimkort1 responded

Reviews Profile & Settings Rye Subaru Feb 7, 2025 jimkort1 Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. jimkort1 responded PRIVATELY on 2/23/25 12:50 PM Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru.

Feb 23, 2025 -

jimkort1 responded

Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru. Apologize for the repeat. This was meant to be responded publicly

February 07, 2025

Dealership Rating

Employee Rating

My experience at Rye Subaru was outstanding. Lauren, the sales rep, was so friendly and personal. She was very knowledgeable and enthusiastic about the Crosstrek and Forester that I was inte Lauren, the sales rep, was so friendly and personal. She was very knowledgeable and enthusiastic about the Crosstrek and Forester that I was interested in. There was no pressure but I knew within minutes that I was buying a Subaru that day. I have already recommended some friends to contact Lauren if they are interested in buying a car. I love my Crosstrek! Thank you so much Lauren. More

by malbray

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 07, 2025 -

Rye Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lauren met your expectations. Thank you again for choosing Rye Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 30, 2025

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Employee Rating

Easy and pleasant experience purchasing a new Forester. Lauren was efficient and found us the perfect car. Lauren was efficient and found us the perfect car. More

by randye.landeck

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 30, 2025 -

Rye Subaru responded

Randy, Thanks for your feedback on your recent visit to Rye Subaru. It's great to hear that Lauren was able to assist you and that you had such a positive experience. Congratulations on your Forester!

January 28, 2025

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Employee Rating

Our experience with this dealership was outstanding. Our salesperson, Lauren was extremely customer friendly , very knowledgeable and patiently answered all our questions. She went out of her way to l Our salesperson, Lauren was extremely customer friendly , very knowledgeable and patiently answered all our questions. She went out of her way to let us know she was available to make this purchase a very positive experience. Both the sales manager, Craig and the Business Manager, Gary were equally as helpful I highly suggest going to Rye Subaru - a much different feel and approach then other dealerships More

by Bkimberg

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Glenn Bollinger , Craig, sales manager, Gary, business manager

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Jan 29, 2025 -

Rye Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Rye Subaru are glad to have you as a customer.

January 24, 2025

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Employee Rating

Great explanation of car features; easygoing discussion; fair prices; good follow-up. And we are very happy with the car. fair prices; good follow-up. And we are very happy with the car. More

by JBEHA1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Nausch, Craig Noe

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Jan 25, 2025 -

Rye Subaru responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 17, 2025

Dealership Rating

Employee Rating

Just took delivery of my new Ascent. Didn't realize just how much fun it would be to drive and the bells and whistles just go on and on. I'm a repeat customer of Lauren's. We were so hap Didn't realize just how much fun it would be to drive and the bells and whistles just go on and on. I'm a repeat customer of Lauren's. We were so happy with the service when my son bought a pre-owned vehicle a couple of years ago. So great to be able to do business with someone you can trust and who takes the extra time to be sure you have everything you need. Aftercare has been terrific. More

by mbrogan653

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Jan 18, 2025 -

Rye Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well with Lauren and truly appreciate your feedback.

January 15, 2025

Dealership Rating

Employee Rating

Lauren Hirshowitz made my experience of leasing a new car pleasant, exciting and satisfying. She did everything perfectly. pleasant, exciting and satisfying. She did everything perfectly. More

by ggibson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Craig Noe

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Jan 15, 2025 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Lauren and our team. We're glad to hear we delivered such a great experience!

January 11, 2025

Dealership Rating

Employee Rating

Lauren was great. She made made buying our Subaru a very pleasant experience. Kevin and Gerry She made made buying our Subaru a very pleasant experience. Kevin and Gerry More

by elwood.kevin

Purchase Time

Recommend Dealer

Yes

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Jan 13, 2025 -

Rye Subaru responded

Thanks, Kevin, for your feedback on your recent visit to Rye Subaru. It's great to hear that we were able to assist you and that you had such a positive experience.

January 09, 2025

Dealership Rating

Employee Rating

I had a great experience at Rye Subaru. Lauren, David, Luis and Gary were all Pleasant and accommodating in regards to the leasing process of my vehicle. I highly recommend Rye Subaru if yo Lauren, David, Luis and Gary were all Pleasant and accommodating in regards to the leasing process of my vehicle. I highly recommend Rye Subaru if your are looking to lease or purchase your next vehicle. It was smooth and they were very transparent. Thank you Rye Subaru! More

by themoor1983

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Louis Rivera, David Nausch, Garry Davis

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Jan 09, 2025 -

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

January 02, 2025

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Employee Rating

The whole team was very professional, courteous, and forthright. The whole experience was very quick and they answered all our questions. forthright. The whole experience was very quick and they answered all our questions. More

by JTT

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Nausch, Craig Noe

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Jan 03, 2025 -

Rye Subaru responded

Thanks for your feedback on your recent visit to Rye Subaru. It's great to hear that David was able to assist you and that you had such a positive experience.

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