Lauren Savage | Page 15

First-in-class customer service and satisfaction If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assem If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assembled a team of professionals who are first-in-class in every aspect of customer satisfaction and service excellence. I especially want to acknowledge the assistance and expertise of Bruno Lopes (sales), Lauren Savage (business development), Tom Viner (finance), and Jim Parolisi (service department),each of whom played an important role in my lease of an A5 Cabriolet. For this Audi family, no GM, no support team, and no dealership can compare to Audi Burlington. W. Welch More

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Worst buying experience Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealershi Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealership on 12/27/2014 to test drive a 2015 CPO Audi A3 Prestige. great vehicle. Could not work a deal out at this time. I pointed out to Jay that the left front rim and tire was damaged. He said he would it fix asap. If i should come back again the rim and tire would be fixed. Dealership and I had some phone conversation and tried to work a deal out. They dropped the the price from $38,998 to $34,998 on January 05,2015 via internet and Autotrader. I tried to contact them ( Phone messages, internet messages) from 6am to almost 3pm, before a email came back that that price was a mistake and the actual new price was $36,498.... They would not honor the advertised price. By phone we agreed to a trade in value for my trade and the price to the Audi A3 ($36,498). Told them I would be there Wednesday Jan. 07,2015 at 6pm Got there Wednesday....was told I could not take delivery of vehicle that night. Left rim and tire was not fixed. Was told I had to wait until Saturday for delivery, because that was the earliest they could get the rim fixed. ( remind you that I told them almost 2 weeks early the rim and tired needed repair) Sighed all paperwork Wednesday and told them not to include the $35.00 vehicle inspection sticker. Called Thursday to check on progress, no answer several times....Left numerous voice mails. Called Friday morning.... Finally got a return call mid afternoon from Jay, "I will look into how things are going" Calls back an hour later tells me the tire needs replacement, so I cannot have delivery on Saturday. I will have to wait to at least Tuesday. I tell Jay to make this work for Saturday or I will void the whole deal. Jay calls back twenty minutes later and states ""There is nothing the dealership can do, I will have to take delivery Tuesday "" I tell Jay " Void the whole deal, If I cannot have the car on Saturday with the repairs made, then keep it" Jay replies, " OK that's fine, have a good day" and hangs the phone up. I was floored that he was that willing to lose a sale like that, with all paperwork and bank approval set and done. Deal was sigh and sealed. Had to call the general manager and explain my whole situation to him. He was not a very happy person. He made things right as best as he could. he had all four wheels and tires replaced with a another vehicle so I would come up Saturday and take delivery. They put the $35 inspection sticker into my deal. I asked for a refund check. I was told I have to send proof to them that I had the sticker put on. Are you kidding me...I have to prove to them I had the vehicle inspected...No way. This is a scam on their part. They charge everybody a $35 inspection fee. If you do not have them get the sticker for you and you do yourself like I did, because I live an hour and half away. They are hoping you will forget or not remember they put it in the paperwork for the refund of the $35.00. Think about this 1000 people never get their sticker from Herb Chamber, but go to their mechanic and have one put on and pay out of their pocket and never request their $35.00 back from Herb Chambers. 1000 vehicles sold X $35.00 = $35,000 2000 vehicles sold X $35.00 = $70,000 All profit to Herb Chambers. If you don't ask for that $35.00 refund they will never ever send it on their own......HUGE SCAM.....BUYER BEWARE I am very unhappy with this dealership and would never buy or recommend this dealership to anyone I know. I went though with my deal because of all the time and effort on my part. I just wanted to finish up here, but I will never buy from Herb Chambers again. I buy a new car every two to three years. I have bought several new cars over the years. This by far has to be the worst experience i have ever had! More

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Great Experience I picked up my new Audi yesterday, and had a great end to end experience. Worked with Stephanie and Lauren over the phone for a few days, went in to t I picked up my new Audi yesterday, and had a great end to end experience. Worked with Stephanie and Lauren over the phone for a few days, went in to the dealership on the weekend and worked with Peter to inspect a similar vehicle to the car I was interested in (was in transit) and closed on the deal the next day. Peter was great to work with, very much knows Audi, and made me very comfortable that this was a great investment. Nice job all! More

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Perfect Customer service and support We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the website and reached out with internet queries. We received rapid email response from Taylor and then another follow up by Lauren Savage. The call from Lauren convinced us to make the two hour drive that brought us into the dealership. The car was reserved for us and Juan met us there, our trade in was inspected and we received very attractive numbers. I was concerned that with the competitive pricing on the new car that we'd receive a very low offer for our old one. I had an issue with some scratches on the car that were dealt with without issue and we purchased the car based on the original values-- no haggling back and forth. Juan delivered the car to our local town this morning so we could complete the out of state paperwork. We couldn't be more pleased with the experience-- Everyone I met at the dealership was top notch. Some of the other dealers I dealt with should pay attention and adopt this kind of service. It brings people in and builds loyalty to store and the brand. Well Done, People More

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