Lauren Savage | Page 16

A++++ What can I say other than the fact that Adnan, Jonathan, Brendan, and Nitra are one amazing team. How else could I explain buying a new car on Novembe What can I say other than the fact that Adnan, Jonathan, Brendan, and Nitra are one amazing team. How else could I explain buying a new car on November 16, and then just a few months later on February 4 buy another new car? From Adnan's leadership, to Nitra's attentiveness, to Jonathan's massive collaborative effort, and concluding with Brendan's delivery of my car - my experience has been outstanding and my car purchase an absolute dream come true. Now, let's talk about the delivery. Brendan's fervor, attention to detail, and first rate concern for all aspects of my purchase experience is barnone the most enthusiastic and joyful of my car purchases (of which this is my 30th car purchase). Brendan has been a "go to guy" with whom I felt fully comfortable trusting in, getting anything that I needed done, and ultimately sharing in my "12-year old boy buys a supercar" dream come true. Absolutely stellar. More

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Fantastic experience Thanks to Lauren and Nick We bought an Audi R8 from their dealership from a long distance away and then had it shipped to Arizona. They made our exp Thanks to Lauren and Nick We bought an Audi R8 from their dealership from a long distance away and then had it shipped to Arizona. They made our experience effortless Lauren followed up every step of the way before, during and after the car arrived They are the best, don't hesitate to deal with them More

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Like an aria by Pergolesi (Writing from my Internet-equipped, WiFi-equipped, Audi; that is, broadcasting to the world from my Audi) Let me tell you all about the wonderful (Writing from my Internet-equipped, WiFi-equipped, Audi; that is, broadcasting to the world from my Audi) Let me tell you all about the wonderful experience I had buying my 333-horsepower Audi S5 Prestige Manual at Audi Burlington. I had been soul-searching as to which Audi to buy. Sorry, S7, you too are a beauty (and a beast) but you do not have a stick shift model and your price is really getting up there, yeykes. In late August early September, I communicated several times with Taylor Phillips, Client Care Specialist, and this was really quite pressure free and uniquely helpful. Then one evening, I wrote an email describing an order for the car that I ended up buying and communicated the out-of-the-door price that I considered “reasonable.” (By the way, I will not tell you how much this car set me back, or rather perhaps, set me ahead. But I will whisper it into your ear if you ask me.) The reasonable price for me is 1000/2000 above what is called the “good” price on many Internet venues. As a matter of principle, I do not negotiate. But I have good news for my enemies, of which I hope I have few: I do take prisoners. I wrote out the reasonable price and within minutes Lauren Savage, Business Development Manager, wrote back with a price, obtained in consultation with a sales manager (I believe that must have been Josh), that came in $446 below that. That was a magical moment. The deal was done! The next day I visited the brand new facility at Burlington and was much impressed by its shiny spaceship-like look and its convenient location right on I-95/Route 128. There, I made the acquaintance of Juan Tejada, Audi Brand Specialist, who expertly answered all my questions and allayed all my concerns and would guide me through the entire buying process. The deal was sealed and then the wait was on. The car was promised for December. For a while, all remained quiet on the Eastern front. In mid September, I added the Sports Differential to gun out of curves even faster and Audi made the accommodation. So I do not want to hear anyone whining that I did not put it in. Stop complaining! Then, one Saturday morning beginning November, Juan sent me an email that the car had arrived a month early from Ingolstadt, Bavaria, Germany. Deutschland ueber Alles! The scramble was on. On Monday, I met Derek Giardina, financial manager, and I bought all the protection and programs that I could get. I am sure that you know what they say about car dealerships and car buying. There are these annoying customers who keep pressuring car salesmen to pitch more and more products to them so they might be able to buy them. I confess that I did put Derek, expert finance whizz, through the ringer. I wanted to cement all the misgivings that people have about car buying. I asked him more than once whether this is all the protection that I could buy at this time. He was visibly sweating and I enjoyed causing putting him through all this misery because car buying is supposed to be this completely wretched experience that everyone thinks it is. It was so satisfying to set the record straight and to maintain a time-honored tradition. Anyway, folks, I am really done car buying now. I held on to my first car ever for more than 18 years and still have it, having it expertly serviced at Acura Walpole for more than 16 years. It is an Acura 1997 CL. And it is a wonderful car. I still have it. Difficult to believe that they made such a car 20 years ago. It runs exactly as it ran in 1997. But Acura does not have two-doors in its current lineup. And two-door was non-negotiable. In the end, I needed a car that offered me complete freedom from distraction for a long time because I have a lot of thinking to do in the years ahead. Enough car-buying. Thank God! I wonder what car He drives. I was guessing an Audi. Or should that be audi. I want to be in His good graces because I am hearing that He has a lot of clout. Maybe He has more than one car. Maybe He even has one of each make and model. Just to impress the ladies. Or would that be all the ladies? What do you think? In the end, to me, the Audi A5/S5 is the car that most reminds me of an aria by Pergolesi, whom I consider the greatest composer of music of all time. It is, as the celebrated Charles Burney described Pergolesi’s music, simple, clear, true, and also sweet. And I would like to add: A little mischievous. It is nature itself. Leo Depuydt POSTSCRIPT Here is what I wrote to Audi Brand Specialist Juan Tejada and Business Development Manager Lauren Savage when arriving home with my brand new Audi on November 5, 2015 (slightly edited): Dear Juan and Lauren, Cordial greetings also to Taylor, Nick, Josh, and Derek. Many, many thanks for helping me make my transition to my second car, an Audi S5 top of the line Prestige with Sports Differential and Luxury Package, to Taylor (Phillips) for much help with soul-searching, to Lauren (Savage) for a pretty incisive proposal at a critical juncture, and to Juan (Tejada) for the many conversations and tutorials (Juan, I will take good care of the car: Tu tienes mi palabra de honor e de caballero). I knew that I needed a conservatively but beautifully styled two-door car to get me through the next decade and beyond, after more than 18 years with my first car. I am a great admirer and reader of the Tao Te Ching by the master Lao Tzu. Understatement is everything. Audi is providing me with the understatement that I need. The fact that Walter Silva of Italy designed the car is good to know. As one says in the language of Italy, where Silva is from: Audi rappresenta quello che e` veramente importante in Italia: Eccellenza in nome dell’eccellenza. On my way back from Audi Burlington, I drove most of the way in the left most lane. With a car like this, driving anywhere more to the right would have been quite beneath my newly resumed stature. I quite realized that I was the sexiest on the road so I was swinging my hips and leaving all the other cars panting for sheer lust. I lost little or nothing of my ability to drive manual after 18 months of last having done so (on the German Autobahn at 100/110 miles just cruising and more passing). I look forward to having the car serviced at Audi Burlington. Best wishes. And do say hi to Herb. Leo (Depuydt) More

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What an experience! I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, tal I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, talked with friends that had the A7 and they raved about the vehicle. After going to other Audi dealerships in the area and getting the run around it was time to come home to Audi Burlington. Everyone from Lauren Savage to Zak Nolen to Mikail Moiseyev to Adnan Sehovic made the experience enjoyable and flawless. They all made me feel like I was the only person in the dealership, they offered an exceptional trade for the A6 and gave me an amazing deal for the 2013 Audi A7 Prestige! I do not work for the dealership, but can understand why anyone would like to. Thank you all and will tell my friends and clients about Audi Burlington. Steve Satin info@satinwellness.com More

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First-in-class customer service and satisfaction If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assem If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assembled a team of professionals who are first-in-class in every aspect of customer satisfaction and service excellence. I especially want to acknowledge the assistance and expertise of Bruno Lopes (sales), Lauren Savage (business development), Tom Viner (finance), and Jim Parolisi (service department),each of whom played an important role in my lease of an A5 Cabriolet. For this Audi family, no GM, no support team, and no dealership can compare to Audi Burlington. W. Welch More

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Worst buying experience Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealershi Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealership on 12/27/2014 to test drive a 2015 CPO Audi A3 Prestige. great vehicle. Could not work a deal out at this time. I pointed out to Jay that the left front rim and tire was damaged. He said he would it fix asap. If i should come back again the rim and tire would be fixed. Dealership and I had some phone conversation and tried to work a deal out. They dropped the the price from $38,998 to $34,998 on January 05,2015 via internet and Autotrader. I tried to contact them ( Phone messages, internet messages) from 6am to almost 3pm, before a email came back that that price was a mistake and the actual new price was $36,498.... They would not honor the advertised price. By phone we agreed to a trade in value for my trade and the price to the Audi A3 ($36,498). Told them I would be there Wednesday Jan. 07,2015 at 6pm Got there Wednesday....was told I could not take delivery of vehicle that night. Left rim and tire was not fixed. Was told I had to wait until Saturday for delivery, because that was the earliest they could get the rim fixed. ( remind you that I told them almost 2 weeks early the rim and tired needed repair) Sighed all paperwork Wednesday and told them not to include the $35.00 vehicle inspection sticker. Called Thursday to check on progress, no answer several times....Left numerous voice mails. Called Friday morning.... Finally got a return call mid afternoon from Jay, "I will look into how things are going" Calls back an hour later tells me the tire needs replacement, so I cannot have delivery on Saturday. I will have to wait to at least Tuesday. I tell Jay to make this work for Saturday or I will void the whole deal. Jay calls back twenty minutes later and states ""There is nothing the dealership can do, I will have to take delivery Tuesday "" I tell Jay " Void the whole deal, If I cannot have the car on Saturday with the repairs made, then keep it" Jay replies, " OK that's fine, have a good day" and hangs the phone up. I was floored that he was that willing to lose a sale like that, with all paperwork and bank approval set and done. Deal was sigh and sealed. Had to call the general manager and explain my whole situation to him. He was not a very happy person. He made things right as best as he could. he had all four wheels and tires replaced with a another vehicle so I would come up Saturday and take delivery. They put the $35 inspection sticker into my deal. I asked for a refund check. I was told I have to send proof to them that I had the sticker put on. Are you kidding me...I have to prove to them I had the vehicle inspected...No way. This is a scam on their part. They charge everybody a $35 inspection fee. If you do not have them get the sticker for you and you do yourself like I did, because I live an hour and half away. They are hoping you will forget or not remember they put it in the paperwork for the refund of the $35.00. Think about this 1000 people never get their sticker from Herb Chamber, but go to their mechanic and have one put on and pay out of their pocket and never request their $35.00 back from Herb Chambers. 1000 vehicles sold X $35.00 = $35,000 2000 vehicles sold X $35.00 = $70,000 All profit to Herb Chambers. If you don't ask for that $35.00 refund they will never ever send it on their own......HUGE SCAM.....BUYER BEWARE I am very unhappy with this dealership and would never buy or recommend this dealership to anyone I know. I went though with my deal because of all the time and effort on my part. I just wanted to finish up here, but I will never buy from Herb Chambers again. I buy a new car every two to three years. I have bought several new cars over the years. This by far has to be the worst experience i have ever had! More

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Great Experience I picked up my new Audi yesterday, and had a great end to end experience. Worked with Stephanie and Lauren over the phone for a few days, went in to t I picked up my new Audi yesterday, and had a great end to end experience. Worked with Stephanie and Lauren over the phone for a few days, went in to the dealership on the weekend and worked with Peter to inspect a similar vehicle to the car I was interested in (was in transit) and closed on the deal the next day. Peter was great to work with, very much knows Audi, and made me very comfortable that this was a great investment. Nice job all! More

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Perfect Customer service and support We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the We'd been searching for a CPO A6 with some specific features and had some misses due to timing at other stores. We found two appropriate cars on the website and reached out with internet queries. We received rapid email response from Taylor and then another follow up by Lauren Savage. The call from Lauren convinced us to make the two hour drive that brought us into the dealership. The car was reserved for us and Juan met us there, our trade in was inspected and we received very attractive numbers. I was concerned that with the competitive pricing on the new car that we'd receive a very low offer for our old one. I had an issue with some scratches on the car that were dealt with without issue and we purchased the car based on the original values-- no haggling back and forth. Juan delivered the car to our local town this morning so we could complete the out of state paperwork. We couldn't be more pleased with the experience-- Everyone I met at the dealership was top notch. Some of the other dealers I dealt with should pay attention and adopt this kind of service. It brings people in and builds loyalty to store and the brand. Well Done, People More

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